Caitlyn Cruse
Jacksonville
Summary
Accomplished Floral Designer and Office Manager with a proven track record at Arlington Flower Shop, enhancing customer satisfaction through unique, visually appealing designs and efficient service. Skilled in wedding and funeral floral arrangements, adept at vendor negotiations, and maintaining strong supplier relationships. Excelled in sales and marketing, demonstrating exceptional organizational and customer service skills.
Overview
8
8
years of professional experience
Work History
Floral Designer
Arlington Flower Shop
12.2020 - 12.2024
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
Office Manager
Corey-Kerlin Funeral Home
03.2017 - 12.2020
- Worked closely with families to ensure their loved one had the service they deserved.
- Ordered caskets, vaults urns, memorial sets and flowers for funeral services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Edward H. White High School
Jacksonville, Fl06-2011
Skills
- Wedding floral design
- Floral shop assistance
- Sales and marketing
- Flower identification
- Customer orders
- Flower arranging
- Vendor relationships
- Funeral floral design
- Foam-based arrangements
Affiliations
- Corey-Kerlin Funeral Home
Timeline
Floral Designer
Arlington Flower Shop
12.2020 - 12.2024
Office Manager
Corey-Kerlin Funeral Home
03.2017 - 12.2020
High School Diploma -
Edward H. White High School
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