Caitlyn Cruz
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and multitasking, honed as a Cocktail Waitress at Buena Vida Houston and other bars/ night clubs. Excelled in creating loyal customer bases through exceptional service and efficient problem-solving. Proficient in POS system expertise and renowned for reliability, significantly enhancing team efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Preschool Teacher
Primrose Schools
03.2017 - 05.2024
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Cocktail Server
Relapse After Hours
07.2023 - 10.2023
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Maintained accuracy and efficiency when processing sales transactions.
Cocktail Waitress
Buena Vida Houston
05.2020 - 05.2023
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
Education
High School Diploma -
Caitlyn Cruz
Cypress, TX06.2016
Skills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Menu memorization
- Efficient multitasking
- Reliability and punctuality
- Cleaning and sanitization
- Payment processing
- Bar terminology
- Stress tolerance
- Promoting specials
- Service prioritization
- POS system expertise
Timeline
Cocktail Server
Relapse After Hours
07.2023 - 10.2023
Cocktail Waitress
Buena Vida Houston
05.2020 - 05.2023
Preschool Teacher
Primrose Schools
03.2017 - 05.2024
High School Diploma -
Caitlyn Cruz
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