Summary
Overview
Work History
Education
Skills
References
Timeline
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Caitlyn Dickerson

San Marcos,TX

Summary

Goal-oriented professional well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Social Media Manager

Skydive Spaceland
San Marcos , TX
01.2024 - 01.2025
  • Identified potential opportunities for collaborations between the company and other organizations.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Curated engaging video reels to showcase the excitement of our business, attracting new customers.
  • Established and maintained working relationships with clients, government officials and media representatives.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Monitored and analyzed social media trends to enhance customer engagement.

Assistant Office Manager

Skydive Spaceland San Marcos
San Marcos , TX
04.2022 - 01.2025
  • As Office Manager I would start each day by opening the office and counting the cash drawers
  • I would prepare for the day by checking our bookings using a software designed specifically for skydiving.
  • Implemented office policies and procedures, ensuring compliance and efficiency.
  • On an average weekend I would be manifesting around 50-75 people onto the plane and anywhere between 20-40 loads
  • At the end of the day I would create a report of our credit card activity for the day, as well as close out the cash drawer and submit the deposit, finishing up each shift by ensuring everything is closed and locked up appropriately
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
  • Resolved customer complaints or answered customers' questions.
  • Collected and coded various documents to prepare for filing, storage, and processing.

Office Manager

Skydive Lone Star
04.2021 - 04.2022
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Assigned work and monitored performance of project personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Assisted in recruiting, onboarding and training new employees.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Monitored inventory levels and placed orders when needed.

Receptionist

C Ron Byrd , MD
10.2020 - 03.2021
  • While working as a receptionist at this Doctors Office, an average day would include checking in patients, along with notifying the appropriate Doctor that they have arrived
  • My duties also included scheduling or rescheduling any appointments, answering phone calls, responding to emails
  • Ensuring the office stayed clean and organized, Taking note of anything we may be out of

Dental Receptionist

America's Family Dental
05.2018 - 08.2020
  • As a Dental Receptionist some of my responsibilities included greeting patients as they arrived and giving them any paperwork they may need to fill out, preparing charts and schedule for the Doctor and Dental Assistants, update patient's personal records as needed
  • My responsibilities also included scheduling appointments and follow up appointments, communicating with insurance companies and collecting copayments and payments throughout my shifts

Education

Some College (No Degree) - Criminal Justice/Forensic Psychology

Texas State University At San Marcos
San Marcos

Skills

  • Customer Service
  • Detail Oriented
  • Communication
  • Adaptability
  • Problem Solving Skills
  • Empathy
  • Telephone Etiquette
  • Content coordination
  • Social media strategy
  • Trend monitoring
  • Photo and video editing

References

References available upon request.

Timeline

Social Media Manager

Skydive Spaceland
01.2024 - 01.2025

Assistant Office Manager

Skydive Spaceland San Marcos
04.2022 - 01.2025

Office Manager

Skydive Lone Star
04.2021 - 04.2022

Receptionist

C Ron Byrd , MD
10.2020 - 03.2021

Dental Receptionist

America's Family Dental
05.2018 - 08.2020

Some College (No Degree) - Criminal Justice/Forensic Psychology

Texas State University At San Marcos

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Caitlyn Dickerson