Caitlyn Hale
Summary
Accomplished Data Analyst with a proven track record at Kuehne + Nagel, enhancing operational efficiency and team performance through expert process improvements and advanced Excel functions. Skilled in Tableau and cross-functional collaboration, I significantly improved data quality and streamlined reporting, demonstrating exceptional project management and communication abilities. Promoting exemplary talents in documentation and reporting. Friendly and approachable with excellent communication and leadership skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System, Strategy & Process Analyst
Kuehne + Nagel
Charlotte, NC
02.2023 - Current
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Increased efficiency and team performance by implementing actionable process improvements.
- Processed management reports on monthly basis through effective collaboration with various departments using advanced Excel spreadsheet functions.
- Gathered documentation and created reports on assessed information.
- Synthesized performance data from wide-ranging sources into cohesive overviews of process performance.
- Assisted in the design, implementation, and monitoring of automated systems to enhance operational efficiency.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Utilized data visualization tools to effectively communicate business insights, including Tableau.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Safety Net/Data Maintenance
Kuehne + Nagel
Charlotte, NC
01.2022 - 02.2023
- Reduced manual effort by automating key processes related to master data maintenance and updates.
- Reduced manual workload for staff by automating routine tasks related to provider data maintenance and updates.
- Managed master data maintenance in the system, contributing to improved data quality and streamlined reporting capabilities.
- Improved data accuracy with thorough master data maintenance and validation processes.
- Maintained accurate records of resident information, ensuring timely updates and data integrity.
- Excellent communication skills, both verbal and written.
Billing Clerk
Casella Construction
Pittsford, VT
09.2020 - 10.2021
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Maintained detailed records of customer payments and billing adjustments.
- Generated daily, weekly and monthly reports for billing department.
Education
Master of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH02.2023
Bachelor of Arts - Statistics
Castleton State College
Castleton, VT12.2019
Skills
- Process Documentation
- Reporting skills
- Workflow Analysis
- Skilled in Tableau
- Proficient in Excel
- Process flows
- Cross-Functional Collaboration
- Project Management
- Statistical Analysis
- Data Visualization and Presentations
- Database Maintenance
- Process Improvement
Certification
- Certified Foundations of Leadership, NSLS - Feb 2023
- Hootsuite Platform Certification, Hootsuite - 2018
Timeline
System, Strategy & Process Analyst
Kuehne + Nagel
02.2023 - Current
Safety Net/Data Maintenance
Kuehne + Nagel
01.2022 - 02.2023
Billing Clerk
Casella Construction
09.2020 - 10.2021
Master of Science - Data Analytics
Southern New Hampshire University
Bachelor of Arts - Statistics
Castleton State College