Mason Hill
Cincinnati
Summary
Systematic process specialist with several years of experience leading and supporting troubleshooting, installation, and preventive analysis. Proven track record of implementing highly-effective testing measures to improve efficiency. Forward-thinking team player with expertise in quality assurance, safety, and customer service initiatives. Skilled at interpreting blueprints, schematics, technical manuals, and maintenance documents.
Overview
4
4
years of professional experience
Work History
Process Analyst/ Technical Analyst
Archer-Daniels-Midland (ADM)
Erlanger
05.2023 - Current
- Sharepoint Administration
- Access Permissions
- Site creation
- List and document a library
- Power BI modeling and dashboard creation
- Staffing Dashboards
- Portfolio/ Project Dashboards
- RAIDD Dashboards
- 30 + data models and data flows
- Planisware support and administration
- Service Now ticket support
- Back end support of data and models
- PEX reporting development
- Power platform administration and development
- Power apps forms, apps and lists
- Power automate development and administration
- Creation of 30+ automations and workflows
- Continuous Process improvement
Retail Specialist and Tech Service Associate
Staples
Cincinnati
01.2021 - 05.2023
- Diagnosed and repaired a wide range of computers and other diagnostic equipment to serve customers by lengthening life of technology within their budget
- Provided excellent customer service to customers with technology needs
- Assisted customers in identifying products that met their particular technological needs
Warehouse Associate
Amazon
Cincinnati
04.2021 - 05.2022
- Received and put away inventory
- Utilized scanners to read bar codes on products to insure accurate inventory and precise product location
- Disseminated bulk products to specific products locations
- Ensured product meets quality requirements by removing damaged products and identifying for replacement
- Selected, packed and shipping orders
- Trained new employers on department processes
Inventory Specialist
Ryder Logistics
Hebron
05.2021 - 08.2021
- Packaged, kitted and/or assembled orders and materials
- Loaded and unloaded inbound trailers
- Ensured scanning of products to support accuracy and precision in inventory control
- Performed picking and packing duties providing accurate customer orders
- Managed accurate data entry warehouse management computer system
- Trained dock employees on new procedures
- Checked for evidence of container damage
IT Enablement Intern
Archer-Daniels-Midland (ADM)
Erlanger
- Created SharePoint sites, pages, and lists to increase the availability of information/data for productivity.
- Constructed wireframes based on requirements given
- Collaboration and interpersonal communication skills with multiple teams on multiple projects
- Successfully implementation of the Career Navigator Tool, Webcast Library Page, and Intern Yearbook Page, which are being applied within ADM
- Developed and implemented the Career Navigator Tool, identified future career paths, and created an interactive app using Microsoft PowerApps for our employees to build a personalized path.
Education
Bachelor of Arts - Management Information Systems (MIS)
Thomas More University
Crestview Hills, KY05-2025
Skills
- Business process oversight
- Business Requirements Gathering
- Collaboration skills
- Customer Representative
- Metrics tracking
- Microsoft Excel
- Microsoft Word
- Planisware
- Power automate
- Power BI
- PowerApps
- PowerPoint
- PowerShell
- Process documentation
- Process improvement
- Project management
- Reporting skills
- Service Now
- SharePoint
- Sway
- Tableau
- Technical troubleshooting
- Visio
- Workflow Analysis
- Workflow automation
Activities
Thomas More Men’s Football Team, 2019, 2020
Timeline
Process Analyst/ Technical Analyst
Archer-Daniels-Midland (ADM)
05.2023 - Current
Inventory Specialist
Ryder Logistics
05.2021 - 08.2021
Warehouse Associate
Amazon
04.2021 - 05.2022
Retail Specialist and Tech Service Associate
Staples
01.2021 - 05.2023
IT Enablement Intern
Archer-Daniels-Midland (ADM)
Bachelor of Arts - Management Information Systems (MIS)
Thomas More University
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