Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Caitlyn Howland

Miami,FL

Summary

Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs. Enhanced client satisfaction through effective communication and strategic planning, while training teams to improve performance. Dependable and proactive, fostering productive and positive work environment.

Overview

12
12
years of professional experience

Work History

Dispatch Coordinator, Operations & Sales

Olimar Stone
11.2019 - 08.2025
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

Sales Coordinator, Maintenance Planner & 3D Design

Synthetic Lawns Of Miami
05.2016 - 12.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Enhanced visual appeal of projects by applying advanced 3D modeling and texturing techniques.
  • Assisted in winning new clients by showcasing a diverse portfolio of high-quality architectural visualization projects.

Store Manager

Stogies Fine Cigars
05.2013 - 04.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Pinecrest Preparatory Highschool
Miami, FL

Skills

  • Positive attitude
  • Customer service
  • Adaptability and flexibility
  • Excellent communication
  • Multitasking Abilities
  • Operations management
  • Team leadership
  • Relationship building
  • Strategic planning and execution
  • Time management abilities

Languages

English
Spanish

Timeline

Dispatch Coordinator, Operations & Sales

Olimar Stone
11.2019 - 08.2025

Sales Coordinator, Maintenance Planner & 3D Design

Synthetic Lawns Of Miami
05.2016 - 12.2019

Store Manager

Stogies Fine Cigars
05.2013 - 04.2016

High School Diploma -

Pinecrest Preparatory Highschool

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Caitlyn Howland