Caitlyn Israel
Coral Springs,FL
Summary
Service Manager with a proven track record at Chipotle, excelling in team leadership and operational efficiency. Enhanced service delivery through strategic process improvements and a recognition program, significantly boosting team morale. Adept at problem-solving through attention to detail, ensuring exceptional customer satisfaction and loyalty.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Service Manager
Chipotle
02.2025 - Current
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Managed team performance through effective coaching and mentoring, fostering skill development.
- Implemented process improvements that enhanced operational efficiency and reduced service response times.
Front of House Trainer
Chipotle
04.2023 - 02.2025
- Trained staff on customer service protocols and operational procedures.
- Collaborated with management to identify areas for employee development.
- Monitored training sessions, providing feedback for continuous improvement.
Cashier
Taco Bell
04.2021 - 03.2022
- Supervised cash register operations, ensuring accuracy and efficiency.
- Trained new team members on customer service protocols and point-of-sale systems.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
Associate of Science - Accounting
Broward College
Fort Lauderdale, FL12-2025
Skills
- Accounting, Bookkeeping, GAAP Principles
- Account Payables, Account Receivables
- Problem-solving, critical thinking
- Team leadership
- Multitasking and organization
- Keen attention to detail
Certification
- ServSafe- Certified Manager Certification
- Business Specialist (8/2024)
- Business Operations (8/2024)
- Accounting Technology Specialist (8/2024)
- Business Management (5/2025)
- Accounting Technology Management (8/2025)
- Accounting Technology Operations (8/2025)
Timeline
Service Manager
Chipotle
02.2025 - Current
Front of House Trainer
Chipotle
04.2023 - 02.2025
Cashier
Taco Bell
04.2021 - 03.2022
Associate of Science - Accounting
Broward College