Caitlyn Johnson
Happy Smile Dental
Utica,IL
1
Certification
8
years of professional experience
Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Work History
Active Duty Dental Program Coordinator
4 Years 2 Months- Managed administrative operations for busy specialty dental practice, coordinating patient scheduling, provider calendars, referrals, and insurance verification to enhance practice efficiency.
- Coordinate communication between providers, referring offices, and patients to ensure continuity of care and timely treatment.
- Maintain accurate patient records while ensuring compliance with HIPAA regulations and internal policies.
- Process insurance claims, review Explanation of Benefits (EOBs), post insurance payments, and resolve claim discrepancies to support timely reimbursement.
- Calculate patient financial responsibility and educate patients on payment options and financing plans.
- Developed comprehensive employee training handbook adopted by management as office standard for onboarding new staff, improving training consistency.
- Provide exceptional customer service by resolving patient concerns professionally and efficiently.
- Provided exceptional customer service by resolving patient concerns efficiently, contributing to patient satisfaction and retention.
- Trained new hires on office protocols and software applications to ensure smooth onboarding experiences.
- Analyzed patient feedback data to identify trends, informing strategic decisions for service enhancement.
Office Administrator
1 Year- Oversaw daily office administration, including insurance claims, payment posting, patient scheduling, and provider support.
- Managed complex insurance claims, appeals, and documentation to maximize reimbursement and minimize claim denials.
- Coordinated employee scheduling, leave requests, onboarding, and training to ensure a well-prepared office team.
- Developed and delivered training on HIPAA compliance and insurance procedures to enhance staff knowledge and adherence to policies.
- Assisted with office renovation planning to enhance patient comfort and streamline operational workflow.
- Assisted with office renovation planning to improve patient comfort and operational workflow.
- Built relationships with referring dental offices through marketing visits, education, and ongoing support.
Personal Assistant
6 MonthsAssistant Office Manager
1 Year 9 Months- Assisted in managing daily retail and administrative operations for a high-volume optical office.
- Verified insurance benefits and educated patients on vision care options and coverage, improving patient understanding.
- Trained and mentored staff, developing instructional materials that enhanced insurance verification accuracy.
- Helped establish productivity goals and tracked office performance metrics.
- Established productivity goals and tracked office performance metrics to optimize operational efficiency.
- Ensured compliance with HIPAA regulations while maintaining confidential patient information.
Sales Associate
7 MonthsEducation
Bachelor of Professional Studies - Business & Management
Associate of Science - Health Science
Skills
Healthcare Administration
Office Management
Insurance Verification
Patient Scheduling
HIPAA Compliance
Staff Training & Onboarding
Conflict Resolution
Claims Submission & Appeals
Electronic Patient Records
Multi-Line Phone Systems
Customer/Patient Relationship Management
Certification
CPR Certified
Timeline
Active Duty Dental Program Coordinator
Happy Smile Dental
05.2022 - CurrentRead More
Office Administrator
Alliance Endodontics
03.2021 - 03.2022Read More
Personal Assistant
Alliance Endodontics
10.2020 - 04.2021Read More
Assistant Office Manager
Vista Optical
01.2019 - 10.2020Read More
Sales Associate
Vista Optical
06.2018 - 01.2019Read More
Excelsior College
Bachelor of Professional Studies from Business & Management
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Excelsior College
Associate of Science from Health Science
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