Caitlyn Laurentino
Nashua,NH
Summary
Accomplished sales professional with a proven ability to drive customer satisfaction and increase revenue. Expertise in client acquisition, retention, and problem solving, complemented by in-depth product knowledge and exceptional communication. Thrives in dynamic environments, consistently surpassing sales goals and contributing to profitability.
Overview
10
10
years of professional experience
Work History
Bartender
Smokey Bones Tyngsboro
Tyngsboro, MA
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Smokey Bones Tyngsboro
Tyngsboro, MA
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Shift Manager
McDonald's
Westford, MA
11.2022 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
Sales Representative
Pharmakos D Amazônia
Boa Vista, Roraima
05.2021 - 10.2021
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Achieved monthly sales goals by promoting product benefit's
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Contract Sales Representative
SANTA MONICA Distributors
Boa Vista, Roraima
11.2020 - 10.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Telemarketing Sales Representative
Tapajós Trade Medicines
Boa Vista, Roraima
05.2015 - 11.2020
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Attained R$500.000 in sales targets on monthly basis.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
High School Diploma -
Maria Dos Prazeres Mota
Boa Vista, RR12.2020
Escola Estadual Euclides Da Cunha
Boa Vista, RR12.2015
Centro Educacional Pitágoras
Boa Vista, RR12.2006
Skills
- Highly proactive and organized
- Able to quickly grasp new concepts
- Independent judgement
- Client development and retention
- Client oriented
- Complex problem-solving
Timeline
Bartender
Smokey Bones Tyngsboro
05.2024 - Current
Server
Smokey Bones Tyngsboro
12.2022 - Current
Shift Manager
McDonald's
11.2022 - 04.2023
Sales Representative
Pharmakos D Amazônia
05.2021 - 10.2021
Contract Sales Representative
SANTA MONICA Distributors
11.2020 - 10.2021
Telemarketing Sales Representative
Tapajós Trade Medicines
05.2015 - 11.2020
High School Diploma -
Maria Dos Prazeres Mota
Escola Estadual Euclides Da Cunha
Centro Educacional Pitágoras