Caitlyn Levy
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Cellular Sales Verizon Wireless
Palm Coast, FL
10.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Retail Sales Manager
Alliance Mobile
02.2022 - 10.2023
- Represented the company with the Strategic Acquisition team, where we helped open and support new stores in different states, expanding the company's reach and brand awareness
- Mentored team members to enhance professional development and accountability in the workplace.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Received the Ultimate Team Player award and the Alliance Mobile "Shero" award for my contributions to the company and implementation of a group for women in cellular sales to share skills and experiences.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
Retail Sales Associate
Charter Communications
06.2021 - 10.2021
- Adhered to established sales processes and company guidelines, providing exceptional customer service and increasing revenue through cross-selling tv, internet, and cellphone products
- Contributed to inventory control and merchandising efforts, creating an inviting shopping environment
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Increased sales and customer satisfaction through personalized servicing.
- Maintained clean sales floor and straightened and faced merchandise.
Assistant Store Manager
Prime Communications
07.2020 - 06.2021
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints quickly and while maintaining a high level of professionalism
- Began my career as a consultant and quickly made my way up to Assistant Manager
- Often sat on the podium for personal and store performance
- Supported my store and the company by creating custom sales flyers for current promotions; One of my flyers made it all the way to a California location
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted in recruiting, hiring and training of team members.
Front of House Manager
Uncaged On Oceanshore
Palm Coast, FL
02.2019 - 04.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Education
High School Diploma -
Matanzas High School
Palm Coast, FL06.2016
Skills
- Recruiting and Hiring
- Sales Coaching
- Shrink Reduction
- Team Building
- Customer Experience
- Customer Relationship Management
- Product and service knowledge
- Persuasive Communication
References
- Kandyce Macchi, Alliance Mobile, 248-410-1011
- Michael Morelli, Prime Communications, 386-316-7945
- Kevin Schlechte, Alliance Mobile, 217-313-3402
- Andrew Barnes, Spectrum, 386-500-6489
Timeline
Sales Consultant
Cellular Sales Verizon Wireless
10.2023 - Current
Retail Sales Manager
Alliance Mobile
02.2022 - 10.2023
Retail Sales Associate
Charter Communications
06.2021 - 10.2021
Assistant Store Manager
Prime Communications
07.2020 - 06.2021
Front of House Manager
Uncaged On Oceanshore
02.2019 - 04.2020
High School Diploma -
Matanzas High School