Caitlyn Lilley
Montgomery,TX
Summary
Hardworking and reliable individual that thrives in a fast-paced setting built around teamwork and cooperation. A dedicated and dependable worker with great communication skills. Accomplished in elevating customer experiences and sales outcomes, my tenure at HEB Grocery Store and Chick-fil-A showcases a proven track record in customer service excellence and operational efficiency. Driven by a positive attitude combined with an outgoing personality ensuring superb client interactions and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Floral Designer/Assistant Service Manager/Cashier
HEB Grocery Store
04.2016 - Current
- Reviewed sales, customer concerns, and made sure the front end ran smoothly and efficiently.
- Provided superior customer service in person and via telephone.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Team Member
Chick-fil-A
01.2015 - 04.2016
- Greeted customers, took orders accurately, and completed transactions on the register.
- Performed guest services and food preparation duties
- Operated the drive-thru window in an efficient manner.
- Succeeded in a fast-paced, team-driven enviroment.
Education
High School Diploma -
Oak Ridge Christian School
Oak Ridge North, TXCosmetologist License - Cosmetology
Mannequin Beauty School
Spring, TXSkills
- Highly experienced in customer service
- Reliable, Punctual
- Proficient Typist
- Basic Medical Terminology
- Sales and Upselling
Timeline
Floral Designer/Assistant Service Manager/Cashier
HEB Grocery Store
04.2016 - Current
Team Member
Chick-fil-A
01.2015 - 04.2016
High School Diploma -
Oak Ridge Christian School
Cosmetologist License - Cosmetology
Mannequin Beauty School