Caitlyn Liss-Farrow
Temple,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Receptionist
Wellington Nursing home and Rehab
Temple , TX
11.2024 - Current
- Scheduled and confirmed appointments.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Assistant Manager
KrabKings
DeSoto, TX
06.2023 - 11.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Representative
Manpower Temporary Services
Temple , Texas
04.2023 - 08.2023
- Collaborated with fellow team members to manage large volume of claims.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Asked probing questions and offered solutions to resolve customer issues.
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
Customer Service Representative
Movate
Temple, TX
10.2022 - 01.2023
- Processed payments for customers' purchases via credit card, PayPal, or other payment methods.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Talent Acquisition Specialist Temp
BC FORWARD For ACCENTURE
Temple , TX
06.2022 - 01.2023
- Coordinated background checks and reference verifications for selected candidates.
- Conducted interviews to assist management in selecting most qualified candidates.
- Conducted comprehensive job analyses to create detailed job descriptions and specifications.
- Prepared offer letters for successful candidates.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Reviewed resumes, applications, and other documents submitted by applicants.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Temple , TX
06.2017 - 09.2019
- Adjusted and claims under close supervision of more experienced claims team members.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Assisted new policyholders with processing claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Education
High School Diploma -
Temple High
Temple, TX06-2010
Skills
- Multi-line phone handling
- Customer service
- Email correspondence
- Data entry
- Conflict resolution
- Time management
- Employee training
- Customer feedback analysis
- Typing speed
- Phone etiquette
- Customer and client relations
- Claims processing
- Insurance verification
- Regulatory compliance
- Claims review
- Claims documentation
Timeline
Receptionist
Wellington Nursing home and Rehab
11.2024 - Current
Assistant Manager
KrabKings
06.2023 - 11.2024
Customer Service Representative
Manpower Temporary Services
04.2023 - 08.2023
Customer Service Representative
Movate
10.2022 - 01.2023
Talent Acquisition Specialist Temp
BC FORWARD For ACCENTURE
06.2022 - 01.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
06.2017 - 09.2019
High School Diploma -
Temple High
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