DEEDRA ST HILAIRE
Electric City Network
Missouri City,TX
1
Certification
13
years of professional experience
Organized and detail-oriented professional with extensive experience in customer service and administrative support. Expertise in managing inquiries, coordinating tasks, and maintaining efficient workflows, ensuring high-quality service delivery in dynamic environments.
Work History
Receptionist
1 Year 2 Months- Greeted visitors and clients, fostering a welcoming atmosphere that enhanced their experience.
- Managed multi-line phone systems, directing calls to appropriate departments.
- Handled customer inquiries, delivering accurate information and support to resolve issues effectively.
- Assisted in maintaining office supplies inventory, ensuring timely orders to support daily operations.
Customer Service Representative
3 Years 4 Months- Provided high-quality service in fast-paced healthcare call center, ensuring customer satisfaction.
- Addressed inquiries on benefits, claims, billing, and policy changes, facilitating informed decisions for customers.
- Provided calm, clear guidance on complex coverage situations.
- Maintained confidentiality and compliance with HIPAA standards.
- Gained recognition for accuracy, patience, and team collaboration.
Event Planner/Customer Service Specialist
5 Years 8 Months- Coordinated weddings, birthdays, banquets, and special events, ensuring seamless execution and client satisfaction.
- Collaborated with clients to bring their vision to life within tight deadlines, enhancing overall event success.
- Created quotes, managed deposits, and ensured event success.
- Communicated timelines, vendor details, and budget expectations.
- Trained and led assistant planners, leveraging 5+ years' experience to improve team effectiveness and event delivery.
Member Service Representative
3 Years 1 Month- Processed updates and resolved member inquiries to ensure satisfaction.
- Assisted members in changing primary care doctors and confirmed coverage for medical services.
- Provided accurate healthcare coverage information to enhance member understanding.
- Ensured compliance by updating digital and manual forms accurately.
Education
High School Diploma
Skills
Organized and detail-oriented professional with over 15 years of experience in customer service
administrative support
and client communication. Skilled in managing emails
scheduling
coordinating tasks
and maintaining organized workflows. I am professional
reliability
and I have strong communication skills.
Multi-line phone handling
Customer inquiry resolution
Office supply management
Multi-line phone systems
Certification
- HIPPAA
- Osha
- Twic
Timeline
Receptionist
Electric City Network
12.2024 - 02.2026Read More
Customer Service Representative
Blue Cross and Blue Shield
05.2021 - 09.2024Read More
Event Planner/Customer Service Specialist
Platinum Taste Weddings
09.2015 - 05.2021Read More
Member Service Representative
Amerigroup Corporation
06.2013 - 07.2016Read More
Cornerstone Christian Correspondence School
High School Diploma
Read More