DEEDRA ST HILAIRE
Missouri City,TX
Summary
Organized and detail-oriented professional with extensive experience in customer service and administrative support. Expertise in managing inquiries, coordinating tasks, and maintaining efficient workflows, ensuring high-quality service delivery in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Electric City Network
Missouri City, Tx
12.2024 - 02.2026
- Greeted visitors and clients, fostering a welcoming atmosphere that enhanced their experience.
- Managed multi-line phone systems, directing calls to appropriate departments.
- Handled customer inquiries, delivering accurate information and support to resolve issues effectively.
- Assisted in maintaining office supplies inventory, ensuring timely orders to support daily operations.
Customer Service Representative
Blue Cross and Blue Shield
Houston, TX
06.2021 - 10.2024
- Provided high-quality service in fast-paced healthcare call center, ensuring customer satisfaction.
- Addressed inquiries on benefits, claims, billing, and policy changes, facilitating informed decisions for customers.
- Provided calm, clear guidance on complex coverage situations.
- Maintained confidentiality and compliance with HIPAA standards.
- Gained recognition for accuracy, patience, and team collaboration.
Event Planner/Customer Service Specialist
Platinum Taste Weddings
Houston, TX
10.2015 - 05.2020
- Coordinated weddings, birthdays, banquets, and special events, ensuring seamless execution and client satisfaction.
- Collaborated with clients to bring their vision to life within tight deadlines, enhancing overall event success.
- Created quotes, managed deposits, and ensured event success.
- Communicated timelines, vendor details, and budget expectations.
- Trained and led assistant planners, leveraging 5+ years' experience to improve team effectiveness and event delivery.
Member Service Representative
Amerigroup Corporation
Houston, TX
07.2013 - 08.2016
- Processed updates and resolved member inquiries to ensure satisfaction.
- Assisted members in changing primary care doctors and confirmed coverage for medical services.
- Provided accurate healthcare coverage information to enhance member understanding.
- Ensured compliance by updating digital and manual forms accurately.
Monitoring Representative
Satellite Tracking of People LLC
Houston, TX
06.2012 - 06.2013
- Monitored and recorded offender movement to ensure adherence to parole conditions.
- Reported daily activity to parole/probation officers to facilitate informed decision-making.
- Maintained data accuracy and legal compliance to uphold regulatory standards.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Taylor, Ga01-2010
Skills
Organized and detail-oriented professional with over 15 years of experience in customer service, administrative support, and client communication Skilled in managing emails, scheduling, coordinating tasks, and maintaining organized workflows I am professional, reliability, and I have strong communication skills
- Multi-line phone handling
- Customer inquiry resolution
- Office supply management
- Multi-line phone systems
Certification
- HIPPAA
- Osha
- Twic
Timeline
Receptionist
Electric City Network
12.2024 - 02.2026
Customer Service Representative
Blue Cross and Blue Shield
06.2021 - 10.2024
Event Planner/Customer Service Specialist
Platinum Taste Weddings
10.2015 - 05.2020
Member Service Representative
Amerigroup Corporation
07.2013 - 08.2016
Monitoring Representative
Satellite Tracking of People LLC
06.2012 - 06.2013
High School Diploma -
Cornerstone Christian Correspondence School