Caitlyn Main
Morgantown,WV
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
18
18
years of professional experience
Work History
Business Development Specialist
DIRECT RESULTS BSP INC
Waynesburg, United States
06.2020 - Current
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Met with current clients to assess needs and develop improvement plans.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Developed business pipeline using cold and warm techniques.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Networked among local business and community organizations to develop leads and generate business.
- Managed over 50 customer calls & emails per day.
Administrative Assistant
DIRECT RESULTS BSP INC
Waynesburg, PA
06.2020 - 11.2020
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
Photographer
Self Employed
Waynesburg, PA
12.2018 - Current
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Completed complex photo shoots at indoor and outdoor venues.
- Selected and set up appropriate props, backdrops and lighting.
- Managed part-time business in addition to multiple other jobs.
- Worked closely with other photographers to tackle difficult shoots such as sports teams and weddings.
- Archived photographs on computers and servers
Floral Designer
The Perfect Arrangement
Waynesburg, Pennsylvania
02.2017 - 10.2021
- Prepared potted plants and bouquets based on customer requirements.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proficient knowledge of Teleflora wire service.
Production Assistant
DIRECT RESULTS BSP INC
Waynesburg, PA
05.2016 - 05.2020
- Checked job information at each press to verify that correct ink was delivered.
- Employed root cause analysis to troubleshoot equipment and processing issues.
- Received and examined work orders to determine printing times, ink and material quantities.
- Performed quality checks and dried, folded and packed completed articles.
- Adjusted press during production runs to maintain specific registration and color densities.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Worked closely with manager to provide effective assistance for specific aspects of business operation
Embroidery Assistant
DIRECT RESULTS BSP INC
Waynesburg, PA
05.2016 - 05.2020
- Met or exceeded monthly productivity goals and contributed significantly to department goals.
- Performed counting and inspection of products during sewing process.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Programmed embroidery machines for order production.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Dealt directly with vendors to address any damaged or incorrect orders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Graphic Design
Southern New Hampshire University
Hooksett, NH05.2024
High School Diploma -
Alpha Omega Academy
Rock Rapids, IA08.2020
Skills
- Analytical and Critical Thinking
- Active Listening
- Customer Service
- Till counting
- Product and service sales
- Cash Handling
- Continuous professional improvement
- Product knowledge
- Lead Generation
- Account development
Timeline
Business Development Specialist
DIRECT RESULTS BSP INC
06.2020 - Current
Administrative Assistant
DIRECT RESULTS BSP INC
06.2020 - 11.2020
Photographer
Self Employed
12.2018 - Current
Floral Designer
The Perfect Arrangement
02.2017 - 10.2021
Production Assistant
DIRECT RESULTS BSP INC
05.2016 - 05.2020
Embroidery Assistant
DIRECT RESULTS BSP INC
05.2016 - 05.2020
No Degree - Graphic Design
Southern New Hampshire University
High School Diploma -
Alpha Omega Academy
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