Caitlyn McLeod
Sumter,SC
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Colonial Healthcare
10.2024 - Current
- Managed front desk operations, providing exceptional customer service to visitors and clients.
- Coordinated appointment scheduling, ensuring efficient time management for staff and clients.
- Assisted with administrative tasks, including data entry and maintaining accurate records.
- Developed positive relationships with guests, enhancing overall satisfaction and experience.
- Collected copayments, processed transactions and updated relevant records.
- Ensured compliance with HIPAA privacy and security regulations.
- Conducted insurance verifications to ensure policy accuracy and compliance with regulatory standards.
- Collaborated with healthcare providers to resolve discrepancies in patient information and coverage details.
Scanner
Colonial Healthcare
05.2023 - 10.2024
- Processed patient information efficiently, ensuring accuracy in documentation.
- Collaborated with healthcare staff to streamline data entry workflows.
- Assisted in training new team members on scanning protocols and procedures.
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
Cashier
BiLo Foods
12.2019 - 03.2021
- Operated cash register for cash, check and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Sumter High School
Sumter, SC2021
Skills
- Phone Inquiries
- Microsoft Office
- Retail Merchandising
- Customer service
- Credit and Cash Transactions
- Training and Development
- Time management
- Payment Collection
- Data entry
- Listening skills
Timeline
Patient Service Representative
Colonial Healthcare
10.2024 - Current
Scanner
Colonial Healthcare
05.2023 - 10.2024
Cashier
BiLo Foods
12.2019 - 03.2021
High School Diploma -
Sumter High School