CAITLYN M. HERRON
Indianapolis,IN
Summary
Dynamic and dedicated Event Coordinator with over seven years of experience orchestrating successful events in high-pressure environments. Professional hospitality maven with proven record of delivering exceptional guest experiences. Proven ability to plan, execute, and enhance events while leveraging skills in sales, marketing, and exceptional customer service to deliver memorable experiences for attendees. Expertise in managing both private gatherings and large-scale public events, accommodating over 4,000 participants, while collaborating effectively with cross-functional teams to meet organizational goals. A commitment to exceeding client expectations ensures a seamless and impactful event experience that drives satisfaction and loyalty.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Catering Lead
Bon Appetit Management Company
Carmel, Indiana
01.2026 - Current
- Manage daily catering staff, assigning tasks and maintaining efficient service flow during events.
- Developed and refined evolving event strategies to better execute events and support client satisfaction.
- Managed event and catering communication flow to support timely coordination among involved parties.
- Scheduled and facilitated client and support department interactions through email, phone calls, and meetings to keep event details accurate and standards upheld.
- Produced event and café promotional marketing campaigns on a weekly and special-occasion basis, including promotional copy and menu-focused materials.
- Managed inventory rotation, supply replenishment, and equipment readiness for catering operations.
- Coordinated last-minute client change requests 24 hours prior to support timely updates and maintain customer satisfaction.
Lead Event Coordinator
Royal Pin Entertainment
Indianapolis, Indiana
05.2023 - 01.2026
- Coordinated private events, birthday parties, and group outings from booking through final execution.
- Coordinated with clients to define event objectives and goals through email, phone call, meeting, or walkthrough of event space.
- Scheduled and coordinated event logistics across setup, catering menu, service bar requirements, AV needs, marketing requests, and event activities.
- Rechecked event contract and banquet order information to ensure accuracy, then communicated status updates to other departments.
- Managed day-of-operations workflow covering catering setup, schedule coordination, billing processes, and teardown to support smooth service delivery for 1000+ guests.
- Coordinated maintenance and creation of event packages and event supplies to support operations and seasonal requirements.
- Conducted interviews and onboarding for new event staff to support standardized event delivery across all locations.
- Delivered excellent customer service and maintained professionalism during busy, high-pressure environments.
Setup & Teardown Assistant
Atmospheres Indy
Indianapolis, Indiana
02.2023 - 05.2023
- Coordinated daily administrative workflows, ensuring timely follow-up across scheduling, correspondence, and internal requests.
- Coordinated rental pulling for upcoming jobs, staging in assigned areas, and supporting setup operations through accurate vehicle loading and unloading.
- Performed rental item pickup checks and inspections for damage or missing items to support smooth turnover.
- Sorted and placed returned rental items into warehouse storage while inspecting for damage and reporting damaged items.
- Managed client communications, resolved routine questions, and maintained accurate records for ongoing projects.
Server/Bar Back
FARMbloomington
Bloomington, Indiana
08.2021 - 12.2022
- Set up dining service, served food and beverages to guests, and maintained guest satisfaction through consistent service.
- Performed opening and closing responsibilities to support smooth daily operations.
- Trained new servers on menu knowledge, POS procedures, and guest service standards
- Coordinated dining room flow with hosts, kitchen staff, and bartenders to ensure smooth service
- Processed orders accurately through POS system while verifying dietary requests and allergy concerns.
Special Events Summer Intern
Oliver Winery & Vineyard
Bloomington, Indiana
05.2022 - 08.2022
- Owned inquiry database management, including organization and maintenance for 200+ event inquiries.
- Developed contract documentation and handled client negotiations via phone, email, and in-person communication to support contract execution.
- Established strong customer relationships and proactively sought distinct sales enhancement opportunities.
- Coordinated private events at Indiana’s largest winery, supporting event operations through setup execution and teardown.
- Prepared event-specific details and attended offsite events and festivals for on-site coordination.
- Oversaw company calendar scheduling and prioritized daily task list to ensure timely completion of assigned activities.
- Assisted with tasting room service standards and guest experience procedures.
Education
Bachelor of Science - Recreation: Tourism, Hospitality, And Event Management
Indiana University
Bloomington, IN12-2022
Study Abroad - Economics, Culture, Art, and Language
American College of Thessaloniki
Thessaloniki, Greece12-2019
High School Diploma -
Northview High School
Brazil, IN, Brazil05-2017
Skills
- Event Coordination & Planning
- Client communication
- Customer service
- Detail-oriented
- Interview & Training New Staff
- Set Up & Tear Down
- Contract Negotiation
- Time Management and Organization
- Catering Coordination
- Phenomenal Customer Service
- Setup and teardown
- Communication and Sightseeing Tour
Certification
- ServSave Certification
- Indiana ATC Liquor License
- Registered Ordained American Ministers
- International Coastal Sea Sailing Skipper License
Timeline
Catering Lead
Bon Appetit Management Company
01.2026 - Current
Lead Event Coordinator
Royal Pin Entertainment
05.2023 - 01.2026
Setup & Teardown Assistant
Atmospheres Indy
02.2023 - 05.2023
Special Events Summer Intern
Oliver Winery & Vineyard
05.2022 - 08.2022
Server/Bar Back
FARMbloomington
08.2021 - 12.2022
Bachelor of Science - Recreation: Tourism, Hospitality, And Event Management
Indiana University
Study Abroad - Economics, Culture, Art, and Language
American College of Thessaloniki
High School Diploma -
Northview High School