Caitlyn Michon
Williston,ND
Summary
Accomplished Senior Warehouse Associate at Winfield United, enhancing workflow efficiency and reducing errors through strategic process improvements. Expert in inventory management and team leadership, fostering collaboration and safety. Proven ability to optimize operations, achieving a 20% reduction in discrepancies. Skilled in hazardous materials handling and effective communication.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Warehouse Associate
Winfield United
Williston, ND
09.2024 - Current
- Oversaw daily warehouse operations to ensure efficient order fulfillment and inventory management.
- Trained and mentored junior associates on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
- Utilized warehouse management systems to track shipments and optimize storage solutions.
- Mentored junior colleagues on best practices in warehouse management procedures, fostering teamwork among associates.
- Developed organized storage systems that maximized space utilization within the warehouse facility.
- Optimized loading dock operations through efficient scheduling and proper resource allocation.
- Trained new warehouse associates, enhancing overall team performance and productivity.
- Maintained accurate inventory records, resulting in reduced waste and cost savings.
- Ensured compliance with local regulations regarding hazardous materials handling procedures while maintaining a safe working environment.
- Managed shipping and receiving operations to ensure timely delivery of products to customers.
- Enhanced warehouse efficiency by implementing streamlined inventory management processes.
- Established strong relationships with carrier partners, supporting on-time deliveries and competitive shipping rates for the benefit of the company''s bottom line.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Customer Service Representative Team Lead
Watco
Dore, ND
01.2022 - 09.2024
- Supervised daily operations and ensured service excellence within customer service team.
- Trained and mentored team members to enhance performance and improve customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced response times.
- Resolved complex customer inquiries effectively, enhancing overall customer experience.
- Collaborated with cross-functional teams to address operational challenges and achieve goals.
- Developed training materials that improved onboarding efficiency for new employees.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
Transload Operator
Watco
Dore, ND
01.2022 - 01.2024
- Operated transloading equipment to facilitate efficient cargo transfers between rail and truck.
- Coordinated loading and unloading schedules to optimize workflow and minimize delays.
- Monitored safety protocols while handling hazardous materials during transloading operations.
- Trained new team members on equipment operation and safety procedures to ensure compliance.
- Conducted regular inspections of equipment to maintain optimal performance and prevent malfunctions.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
- Managed hazardous materials according to regulations, reducing risk exposure for employees and maintaining compliance with industry standards.
- Optimized storage space utilization through strategic organization of railcars and containers within the facility''s yard layout plan.
- Safeguarded company assets by enforcing loss prevention measures during shipping activities.
- Upheld environmental regulations by properly disposing of waste materials and adhering to best practices for spill prevention and control.
- Provided comprehensive training for new team members, equipping them with essential skills for job success.
- Reduced transloading time with optimized coordination of truck and railcar movements.
- Enhanced operational efficiency by monitoring and adjusting railcar loading equipment as needed.
- Collaborated with team members to complete daily tasks efficiently, promoting a positive work atmosphere.
- Anticipated potential issues by analyzing trends in data, making proactive adjustments to streamline operations further.
- Ensured accurate product transfers by diligently tracking inventory levels and updating documentation accordingly.
- Communicated with dispatchers and other personnel to coordinate switching operations.
- Monitored switching operations, providing safe movement of freight cars.
- Inspected tracks to identify faults such as broken rails or malfunctioning switches.
Sampling Lead
Sabin Metal Corporation
Williston, ND
02.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Williston High School
Williston, ND05-2019
Skills
- Warehouse safety
- Loading and unloading
- Order picking
- Shipping and receiving
- Warehouse organization
- Packaging and labeling
- Pallet jack operation
- Stock rotation
- Hazardous materials handling
- Stock replenishment
- Cycle counting
- Lean warehousing
- Cross-docking
- Work order processing
- Barcode scanning
- Problem-solving
- Customer care
- Verbal and written communication
- Heavy lifting
- Collaborative teamwork
- Warehouse operations
- Order picking and processing
- Team building and leadership
- Inventory and stocking
- Employee safety
- Team coaching
- Safety standards
- Unpacking merchandise
- Billing and invoicing
- Forklift operations
- Coaching and motivation
- Conflict resolution
- Hiring and training
- Operations management
- Documentation
- Goal setting
- Warehouse logistics
- Mentoring and training
- Staff supervision
- Continuous improvement
- Inventory management
- Delegating work
- Operations planning
- Order fulfillment
- Workflow coordination
- Space planning
- Floor space maximization
- Vendor relationship management
- Daily cycle counting
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Time management
Certification
Forklift
Pallet jack
HAZWOPER
Hazardous materials- shipping and handling
Timeline
Senior Warehouse Associate
Winfield United
09.2024 - Current
Customer Service Representative Team Lead
Watco
01.2022 - 09.2024
Transload Operator
Watco
01.2022 - 01.2024
Sampling Lead
Sabin Metal Corporation
02.2019 - 01.2023
High School Diploma -
Williston High School