Luis Picaz
Grand Prairie,TX
Summary
Proven leader in warehouse efficiency, notably at Ferguson, where I enhanced operations by implementing strategic scheduling and safety protocols, reducing incidents significantly. Skilled in forklift operations and adept at fostering team productivity, my approach has consistently improved customer satisfaction and stock management.
Overview
11
11
years of professional experience
Work History
Senior Warehouse Associate
Ferguson
07.2013 - Current
- Optimized loading dock operations through efficient scheduling and proper resource allocation.
- Conducted regular audits of inventory levels, enabling adjustments as needed for optimal stock management.
- Reduced order processing time for improved customer satisfaction through effective communication and coordination with team members.
- Trained new warehouse associates, enhancing overall team performance and productivity.
- Mentored junior colleagues on best practices in warehouse management procedures, fostering teamwork among associates.
- Assisted in the development of warehouse safety protocols, contributing to a decrease in workplace incidents.
Counter Salesperson
Ferguson
10.2019 - 03.2021
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
Picking Supervisor
Ferguson
07.2013 - 10.2019
- Enhanced team productivity by providing regular training and performance feedback.
- Facilitated cross-training initiatives, increasing staff flexibility during peak periods or when faced with unexpected absences.
- Contributed to warehouse layout optimization projects, enhancing workflow efficiency throughout the facility.
- Played a key role in reducing labor costs by effectively managing overtime hours and allocating staff resources efficiently.
- Maintained a safe working environment by enforcing safety procedures and conducting regular inspections of work area.
- Improved picking efficiency by implementing lean techniques and optimizing pick routes.
- Ensured timely completion of orders by closely monitoring staff performance and adjusting resources as needed.
Education
Diploma -
Berkmar High School
Lilburn, GASkills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Shipping and receiving
- Packaging and Labeling
- Pallet Jack Operation
- Warehouse Organization
- Hazardous Materials Handling
- Cycle counting
- Stock replenishment
- Problem-Solving
- Customer care
- Order picking and processing
- Inventory and Stocking
- Employee Safety
- Billing and Invoicing
- Forklift Operations
- Warehouse Logistics
Languages
Spanish
Native or Bilingual
Timeline
Counter Salesperson
Ferguson
10.2019 - 03.2021
Senior Warehouse Associate
Ferguson
07.2013 - Current
Picking Supervisor
Ferguson
07.2013 - 10.2019
Diploma -
Berkmar High School