Caitlyn Monahan
Estero
Summary
Dedicated global supply chain professional with a strong background in international planning, inventory deployment, and cross-functional collaboration. Brings experience in global product launches, demand and supply analysis, and operational reporting using SAP and Power BI. Committed to driving efficiency, supporting strategic initiatives, and optimizing inventory performance across diverse markets.
Overview
6
6
years of professional experience
Work History
International Supply Network Planner - I & II
Arthrex
01.2023 - Current
- Evaluated local market forecasts and developed inventory deployment strategies, refining planning processes to enhance regional product availability.
- Collaborated with cross-functional supply chain teams to support global product launches, ensuring alignment across planning, logistics, and commercial functions.
- Managed complex planning, distribution, and allocation processes across multiple international regions, contributing to balanced inventory and minimized backorders.
- Performed in-depth analyses to support strategic decisions within the International Supply Network Planning (ISNP) framework.
- Assessed demand and supply across Arthrex subsidiaries to ensure global allocations met regional objectives and commercial priorities.
- Leveraged SAP reporting and Power BI tools to monitor operational performance, identify gaps, and support continuous improvement in inventory and service metrics.
Customer Service Coordinator I
Arthrex
04.2022 - 12.2022
- Delivered professional customer support, ensuring all inquiries were resolved in alignment with company procedures and service standards.
- Prepared and reviewed weekly Excel reports focused on open orders and backorder status, identifying delays, and supporting timely resolution to improve product availability and customer satisfaction.
- Managed incoming calls and collaborated with internal teams to support accurate and timely order fulfillment.
- Entered customer orders using SAP, ensuring accuracy in order processing and alignment with inventory and fulfillment procedures.
- Surpassed daily and monthly performance quotas, driving improvements in service levels, and operational efficiency.
Dispatcher
Brewster Ambulance Service
01.2020 - 04.2022
- Coordinated real-time scheduling and dispatch of private ambulance services across multiple counties, balancing pre-planned routes with dynamic customer needs and urgent requests.
- Maintained continuous communication with field teams, supervisors, and incoming callers to ensure timely and accurate service delivery.
- Contributed to operational efficiency by increasing daily call volume through improved resource allocation and prioritization.
- Designed and implemented new training protocols to enhance team performance and onboarding effectiveness.
- Supported logistics operations by managing customer data, coordinating service documentation, and maintaining accurate records.
Education
MBA - Management and Leadership
Florida Gulf Coast University
Fort Myers, FL06-2025
Bachelor of Arts - Healthcare Administration
Ave Maria University
Ave Maria, FL01.2021
Dual Enrollment -
Florida Southwestern State College
Fort Myers, FL05-2018
Skills
- Communication
- Inventory Management
- Organization
- Time management
- New process development
- SAP ECC APO
- Power BI experience
- Microsoft Excel
- Problem-solving
- Detail Oriented
Timeline
International Supply Network Planner - I & II
Arthrex
01.2023 - Current
Customer Service Coordinator I
Arthrex
04.2022 - 12.2022
Dispatcher
Brewster Ambulance Service
01.2020 - 04.2022
MBA - Management and Leadership
Florida Gulf Coast University
Bachelor of Arts - Healthcare Administration
Ave Maria University
Dual Enrollment -
Florida Southwestern State College
Networking and Leadership Roles
- Young Professional Network (YPN) Lead 2025 - Present