Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Caitlyn Riutta

Jacksonville,FL

Summary

Proven leader with extensive experience at Charter Schools USA, adept in management expertise and technical support. Excelled in enhancing operational processes and fostering team growth, achieving high satisfaction ratings through effective problem-solving and interdepartmental collaboration. Skilled in mentoring and client support, consistently ensuring compliance and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Jacksonville, USA
04.2022 - Current
  • Provided onsite technical assistance to a team of 150 staff and a student body exceeding 2,500.
  • Utilized ticketing systems to track and resolve support requests promptly.
  • Diagnosed and resolved issues related to desktop, mobile, network, and security.
  • Delivered technical assistance to internal users via desk-side support services.
  • Served as a subject matter expert, addressing and resolving complex escalations.
  • Streamlined repair workflows to enhance efficiency.
  • Coordinated with vendors to address and troubleshoot complex issues.
  • Collected, analyzed and reported on data for use in operational planning.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Manager

Charter Schools USA
07.2020 - 04.2022
  • Supervised workflows to achieve seamless operational processes.
  • Crafted and enforced departmental policies to align with company objectives.
  • Supervised hiring practices, professional growth programs, performance reviews, and work schedules.
  • Enhanced operations through detailed evaluation of departmental metrics.
  • Collaborated with department managers to enhance interdepartmental workflows.
  • Responded to customer concerns promptly, maintaining strong satisfaction ratings.
  • Guaranteed compliance with applicable legal and regulatory requirements.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Special Educator

Charter School USA
07.2018 - 07.2020
  • Built relationships with students and guardians through active communication and positive feedback.
  • Facilitated communication between general education teachers and special education staff.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Maintained student records in accordance with district and federal laws and regulations.
  • Served on committees related to special education initiatives such as curriculum development or program evaluation.

Education

M.Ed. -

University of Central Florida

BA -

Flagler College

Skills

  • Information Security
  • User Experience
  • Mobile Device Management
  • Malware Investigation Skills
  • Content Management
  • Training Development
  • Client Support
  • Management Expertise
  • Troubleshooting
  • Root-cause analysis
  • Ticket management
  • Network operational enhancements
  • Software Proficiency
  • Operating Systems Management

Certification

  • CompTIA Security+
  • CompTIA A+

Accomplishments

State of Florida Values Valedictorian Runner Up 2024

North Florida Values Valedictorian 2024

School-Based Values Valedictorian 2024

MVP of the Week 2022, 2023 & 2024

New American Hero Runner Up 2021 & 2022

New Teacher of the Year 2019

References

References available upon request.

Timeline

Technical Support Engineer

04.2022 - Current

Manager

Charter Schools USA
07.2020 - 04.2022

Special Educator

Charter School USA
07.2018 - 07.2020

M.Ed. -

University of Central Florida

BA -

Flagler College

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Caitlyn Riutta