Caitlyn Sheets
Dallas,TX
Summary
Analytical and ambitious professional with ten years of experience in multiple industries to forward company objectives. Passionate about stellar customer service, managing IT-driven projects, cutting costs to increase bottom lines, & identifying potential problems before they occur. Adept at driving business growth and fostering strong client relationships, I leveraged relationship building and risk mitigation planning to enhance client retention at Systemates. My background in project and software implementation, combined with a knack for strategic business analysis, has consistently delivered project success and stakeholder satisfaction.
Overview
5
5
years of professional experience
Work History
Client Relationship Manager
Projectmates by Systemates
07.2024 - Current
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Liaised between customers and organization with particular focus on working with sales department.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Software Implementation Specialist
Projectmates by Systemates
03.2023 - 07.2024
- Reduced software implementation timeframes by effectively managing project timelines and resources.
- Served as a trusted advisor to clients in their software selection process, providing expert insights and recommendations based on their unique requirements.
- Customized features within existing software platforms to better meet the unique needs of each client organization.
- Provided comprehensive training on newly implemented software systems, facilitating a smooth transition for endusers.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Evaluated the success of completed implementations through post-project assessments and stakeholder feedback sessions.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Ensured data integrity by conducting rigorous data validation checks throughout the entire implementation process.
Project Coordinator
Huffman Contractors
07.2022 - 03.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
IT Project Manager
McLane Company
12.2019 - 05.2022
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
Education
Bachelor Of Communications -
University of North Texas
Denton, TX08.2014
Certified Business Resilience Manager (ID: 41424) -
BRCCI
Skills
- Business growth strategies
- Relationship building and management
- Customer Engagement
- Client Needs Assessment
- Client Retention Strategies
- Contract Negotiation
- Risk Mitigation Planning
- Interpersonal and client communications
- Business Analysis
- Account Management
- Project & Software Implementation
Timeline
Client Relationship Manager
Projectmates by Systemates
07.2024 - Current
Software Implementation Specialist
Projectmates by Systemates
03.2023 - 07.2024
Project Coordinator
Huffman Contractors
07.2022 - 03.2023
IT Project Manager
McLane Company
12.2019 - 05.2022
Bachelor Of Communications -
University of North Texas
Certified Business Resilience Manager (ID: 41424) -
BRCCI
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