Caitlyn Silver
Vacaville
Summary
Dynamic and dedicated professional with a friendly demeanor, experienced at Banfield Animal Hospital and Mel’s Diner. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in time management and teamwork, consistently delivering positive guest experiences while maintaining attention to detail in high-pressure environments.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
Work History
Server/ Superviser
Mel’s Diner
07.2017 - Current
- Managed multiple tables concurrently while maintaining exceptional service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Veterinary Assistant
Banfield Animal Hospital
06.2020 - 03.2022
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Administered medications to animals in treatment and documented changes in condition.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
Education
Basic Courses
Solano Community College
Fairfield, CAVeterinary Science
Penn Foster
OnlineSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Food safety
- Effective communication techniques
Timeline
Veterinary Assistant
Banfield Animal Hospital
06.2020 - 03.2022
Server/ Superviser
Mel’s Diner
07.2017 - Current
Basic Courses
Solano Community College
Veterinary Science
Penn Foster
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