Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Caitlyn Smith

Port Orange,FL

Summary

Results-driven IT Analyst with expertise in system analysis, troubleshooting, and solution implementation. Proficient in network administration, database management, and cybersecurity protocols. Skilled communicator and collaborator with a passion for leveraging technology to drive business efficiency and innovation. Strong problem-solving abilities and a commitment to staying updated on emerging technologies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Deli Clerk

Publix
02.2012 - Current
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across team.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Contributed to positive team dynamics through effective communication skills and collaborative problem-solving approach.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Learned other teammates' work tasks to train as backup.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.

Information Technology Specialist

WHPC/Self
05.2012 - 01.2022
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Reduced network downtime with proactive monitoring and troubleshooting.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Collaborated with cross-functional teams to develop seamless integration between disparate systems.
  • Trained end-users on new software applications, increasing productivity across departments.
  • Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Set up network profiles, security permissions and file sharing systems.

Education

Associate Of Science - Cybersecurity

Seminole State College of Florida
Sanford, FL
10.2024

Skills

  • Performance Optimization
  • Data Analysis
  • Cybersecurity
  • Reliability
  • Multitasking
  • Time Management
  • Client Relations
  • Decision-Making
  • Team Collaboration
  • Problem-solving abilities

Certification

  • IT Client Specialist
  • Network Support Technician
  • Cyber Security
  • Computer Repair and Installation

Timeline

Information Technology Specialist

WHPC/Self
05.2012 - 01.2022

Deli Clerk

Publix
02.2012 - Current

Associate Of Science - Cybersecurity

Seminole State College of Florida

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Caitlyn Smith