Caitlyn Spurlock
Hill Air Force Base,Ut
Summary
Nationally and State Certified Phlebotomist. Skillful and precise in performing venipunctures and capillary punctures. High level of accuracy and attention to detail. Known for having a gentle touch and the ability to empathize and alleviate patient anxieties. More than 5 years of experience improving customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Biolife Plasma Services
06.2023 - 08.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients and staff.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Conducted 100's of venipunctures
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Sales Manager
Patriot Outfitters
09.2022 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Financial Services Representative
Discover Financial Services
07.2021 - 07.2022
- Answered 200 (avg) calls per day exceeding quota by 15%
- Offered customers opening/closing checking and savings accounts, personal loans, home equity loans, student loans and credit cards.
Ogden Patient Care Advocate
Accredo Specialty Pharmacy/ Utah
10.2020 - 07.2021
- Made Inbound/Outbound calls to ensure clients medications were scheduled in timely manners
- Provided customer service with professional, friendly, and patient attitude.
- Avg of 80 calls per day
Hillview Cashier/Sales Floor Associate
Walmart/ Kentucky
12.2018 - 03.2020
- Anticipated customer needs
- Operated POS system transactions including credit, cash, exchanges, returns to ensure seamless and accurate cash flow
- Completed daily cleaning lists with 100% accuracy
- Over the course of 2 years, I learned 10 different departments to help as much as I could in each area of the store and provide the best customer service
- I put my two weeks in due to moving from Kentucky to Utah.
Hostess/Server
Cracker Barrel/ Kentucky
09.2016 - 12.2018
- Daily tasks included taking guests to their seats, keeping organized chart of seating, and advertised the meal of the day
- Greeted customers and took their orders promptly.
- Cleaned following all protocols, prepped silverware, restocked where needed.
Education
Certification - Phlebotomy
Phlebotomy Training Specialists
Clearfield, UT10.2023
Associates - Health Sciences in progress
American Public University
Charles Town, WV12.2026
High School Diploma -
North Bullitt High School
Shepherdsville, KY06.2018
Skills
- Microsoft word, PowerPoint and Excel
- Excellent and personable communication skills
- Empathy
- Time Management
- 80 WPM
- Adaptability
- Strong attention to detail
- Conflict Resolution
- Venipuncture and Capillary Puncture
- Sharps Disposal
- OSHA Regulations
- HIPAA
- Quality Control Guidelines
Certification
- Certified Phlebotomist Technician
Timeline
Phlebotomist
Biolife Plasma Services
06.2023 - 08.2023
Sales Manager
Patriot Outfitters
09.2022 - 05.2023
Financial Services Representative
Discover Financial Services
07.2021 - 07.2022
Ogden Patient Care Advocate
Accredo Specialty Pharmacy/ Utah
10.2020 - 07.2021
Hillview Cashier/Sales Floor Associate
Walmart/ Kentucky
12.2018 - 03.2020
Hostess/Server
Cracker Barrel/ Kentucky
09.2016 - 12.2018
Certification - Phlebotomy
Phlebotomy Training Specialists
Associates - Health Sciences in progress
American Public University
High School Diploma -
North Bullitt High School
Similar Profiles
Sereen IdriesSereen Idries
Phlebotomy Technician at BioLife Plasma ServicesPhlebotomy Technician at BioLife Plasma Services
Tyesa VickTyesa Vick
LPN Medical Support Specialist at Biolife Plasma ServicesLPN Medical Support Specialist at Biolife Plasma Services
Ethan KeysEthan Keys
Phlebotomist Center Technician at BioLife Plasma ServicesPhlebotomist Center Technician at BioLife Plasma Services
Jeffrey AlvaradoJeffrey Alvarado
Medical Support Specialist (RN) at Biolife Plasma ServicesMedical Support Specialist (RN) at Biolife Plasma Services
Colleen Del ValleColleen Del Valle
Security Forces at United States Air ForceSecurity Forces at United States Air Force