Gloria Fortuna
New Lenox,IL
Summary
Business professional with robust background in identifying and capitalizing on new market opportunities. Known for strategic thinking and ability to drive business growth while maintaining high standards. Reliable team player who adapts to changing needs and consistently achieves results through effective communication and problem-solving. Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Highly motivated and positive individual with great organizational, communication skills, and efficient problem solver.
Overview
21
21
years of professional experience
Work History
Phlebotomist
Northwestern Medicine Palos Health
03.2023 - 09.2024
- Collected blood samples using venipuncture and capillary techniques to ensure patient comfort and safety.
- Maintained accurate patient records while adhering to HIPAA regulations for confidentiality and data protection.
- Collaborated with healthcare teams to streamline specimen processing and improve turnaround times for test results.
- Trained and mentored new phlebotomists, enhancing team efficiency and skill proficiency across department.
- Implemented quality control measures to minimize errors in sample collection and processing procedures.
- Evaluated patient conditions prior to procedures, ensuring appropriate communication of concerns to medical staff.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Waitress & Bartender
Granite City Brewery
04.2007 - 11.2008
- Educate customer about food and beverage enthusiastically
- Excellent verbal communication
- Guest focused and provided an excellent experience for guests
- Strong organization skills
- Responsible for stocking and cleanliness of environment
Senior Account Manager
Careerbuilder LLC
10.2006 - 03.2007
- Business development such as account research, presentation generation and proposal generation
- Appointment setting for expansion and value add in an existing customer base
- Re-investing in current customers and identifying larger opportunities within my customer base
- Prospect/client needs, analysis, and research
- Obtaining new businesses and appointment setting for major accounts
Sales Consultant
Family Hyundai and Suzuki Group
05.2005 - 11.2006
- Automotive Sales
- Shared responsibility in training new employees
- Managed past accounts and maintained client relationships
- Coordinated insurance options based on clients needs
- Assisted clients with financial applications
- Contacted internet customers and provided product knowledge based on customers needs
Retail Broker Assistant
American Option Services Brokerage Firm
05.2003 - 05.2005
- Responsible for contacting clients regarding the status of their accounts
- Opened new accounts through back office system
- Answered account information, such as, individual, corporate, partnership, Ira accounts
- Booked trades via phone and e-mail
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH01-2026
ASCP Phlebotomy Technician Certificate -
Joliet Junior College
Joliet, IL11.2022
AS - Associate in Science
Moraine Valley Community College
Palos Hills, IL01.2005
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Organization skills
- Communication skills
- Leadership skills
Timeline
Phlebotomist
Northwestern Medicine Palos Health
03.2023 - 09.2024
Waitress & Bartender
Granite City Brewery
04.2007 - 11.2008
Senior Account Manager
Careerbuilder LLC
10.2006 - 03.2007
Sales Consultant
Family Hyundai and Suzuki Group
05.2005 - 11.2006
Retail Broker Assistant
American Option Services Brokerage Firm
05.2003 - 05.2005
ASCP Phlebotomy Technician Certificate -
Joliet Junior College
AS - Associate in Science
Moraine Valley Community College
Bachelor of Arts - General Studies
Southern New Hampshire University