Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Stepuch

Tacoma,WA

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Ambitious, career-focused job seeker, anxious to obtain an entry-level management position to help launch career while achieving company goals.

Overview

5
5
years of professional experience

Work History

Animal Care

Emerald City Pet Rescue
Seattle, WA
09.2023 - Current
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Administered medications to animals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Followed precise feeding instructions and schedules for animals under care.

Sales Associate/Sales Supervisor

VaporFlavors
Tacoma, WA
09.2021 - 09.2023
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted customers with product selection, sizing and styling.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Handled customer complaints in a professional manner.
  • Recommended, selected and located merchandise based on customer desires.
  • Increased purchase amounts by cross-selling with similar products.
  • Greeted customers and provided exceptional customer service.
  • Collected payments and provided accurate change.
  • Suggested ideas for improving store operations and increasing profits.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Demonstrated product features and benefits for customers' needs.

Sales Associate

Panera Bread
Lakewood, WA
06.2019 - 02.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Described menu items to customers and suggested appealing products.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Tenino High School
Tenino, WA
06-2016

Some College (No Degree) -

Western Governors University
Salt Lake City, UT

Skills

  • Emergency Response
  • Business Administration
  • Revenue Forecasting
  • Customer Service
  • Goal Setting
  • Computer Skills
  • Teamwork and Collaboration
  • Team Leadership
  • Negotiation and Conflict Resolution

Timeline

Animal Care

Emerald City Pet Rescue
09.2023 - Current

Sales Associate/Sales Supervisor

VaporFlavors
09.2021 - 09.2023

Sales Associate

Panera Bread
06.2019 - 02.2020

High School Diploma -

Tenino High School

Some College (No Degree) -

Western Governors University

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Caitlyn Stepuch