Jennifer Simpson
Millcreek,UT
Summary
Versatile and dynamic professional with a proven track record at The Train Shoppe, enhancing customer experiences and ensuring safety compliance. Excelled in staff training and animal care, demonstrating exceptional leadership and problem-solving abilities. Achieved notable first-call resolution rates, fostering customer loyalty and team efficiency.
Overview
2023
2023
years of professional experience
Work History
Animal Care, Ride Operater, Customer Service, Sale
The Train Shoppe
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Manager, Animal Care, Customer Service
The Farm at Gardner Village
West Jordan, UT
02.2020 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
National Senior Phone Rep
Cortiva Insitute
Salt Lake City, UT
12.2015 - 06.2019
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Performed detailed follow-ups with customers after first interaction, confirming satisfaction levels.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Brighton High School
Cottonwood Heights, UTSkills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Ride operations
- Policy compliance
- Safety procedures
- Equipment inspection
- Safety reporting
- Operations monitoring
- MS outlook
- Ticket collection
- Farm animal care
- Large animal care
- Personalized animal care
- Animal care ethics
- Animal care knowledge
- Animal care understanding
- Animal Care Standards
- Animal care teamwork
- Exotic animal care experience
- Animal care and welfare
- Senior animal care
- Animal care
- Exotic animal care
- Animal Care Equipment Operation
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Customer relationship management (CRM)
- Policy implementation
- Conflict resolution
- Emergency response
- Coaching and mentoring
- Policy and procedure development
- Regulatory compliance
- Teamwork and collaboration
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Hiring and training
- Training and development
- Staff training
- Employee coaching and mentoring
Timeline
Manager, Animal Care, Customer Service
The Farm at Gardner Village
02.2020 - 08.2022
National Senior Phone Rep
Cortiva Insitute
12.2015 - 06.2019
Animal Care, Ride Operater, Customer Service, Sale
The Train Shoppe
High School Diploma -
Brighton High School