Caitlyn Summers
Seymour,TN
Summary
Dedicated professional with extensive experience at Marriot Hotel, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and efficient teamwork. Skilled in maintaining high sanitation standards and training staff, ensuring a safe and welcoming environment. Committed to operational excellence and effective communication.
Overview
7
7
years of professional experience
Work History
Housekeeper
Marriot Hotel
Knoxville, TN
09.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Shift Leader
Krystal's Restaurant
Knoxville, TN
02.2018 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Equivalency Diploma -
Department of Labor And Workforce Development
Knoxville, TN12.2024
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Housekeeper
Marriot Hotel
09.2022 - Current
Shift Leader
Krystal's Restaurant
02.2018 - 04.2020
High School Equivalency Diploma -
Department of Labor And Workforce Development