Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Caitlyn Thaler

Fayetteville,NC

Summary

Knowledgeable trainer at Chick-fil-A with a proven track record in employee training and team building. Skilled in conflict resolution and active listening, I empower new hires to excel in their roles while fostering a culture of accountability. My coaching techniques have consistently enhanced team performance and customer service standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Trainer

Chick-fil-A
Fayetteville, NC
04.2023 - Current
  • Conduct comprehensive training sessions for new team members, introducing them to Chick-fil-A's operational procedures and customer service expectations.
  • Serve as a mentor, providing guidance and support to ensure new hires adapt smoothly to the workplace environment.
  • Demonstrate proficiency in all restaurant positions, ensuring I can effectively train others in each role.
  • Monitor and evaluate team members' performance, offering constructive feedback to promote continuous improvement.
  • Hold team members accountable to company standards, addressing any deviations promptly and professionally.
  • Act as a role model, exemplifying Chick-fil-A's core values and work ethic.

Education

High School Diploma -

Cape Fear High School
Fayetteville
05-2024

Associate of Applied Science -

Fayetteville Technical Community College
Fayetteville, NC
05-2026

Skills

  • Employee training
  • Team building
  • Active listening
  • Adaptability training
  • Customer service
  • Conflict resolution
  • Coaching techniques
  • Consistent approach
  • Workplace accountability

Accomplishments

  • National Society of High School Students
  • Beta Club
  • Coach's award (2022), recognition of leadership, dedication, and positive impact on the team.
  • Employee of the Month (August 2023). Attitude, attendance, teamwork, productivity, and the core 4 values for recognition of exemplary performance.

Affiliations

  • I love painting, drawing, dancing, playing pickleball, and hanging out with friends. In my downtime, I enjoy watching true crime and documentaries.

Certification

  • Achieved classification as a Microsoft Office Specialist-Associate by scoring over 90 on all exams in 2 Microsoft Excel, PowerPoint, and Word Classes.

Languages

English
Native/ Bilingual

Timeline

Trainer

Chick-fil-A
04.2023 - Current

High School Diploma -

Cape Fear High School

Associate of Applied Science -

Fayetteville Technical Community College

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