Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Glinda E. Groves
Open To Work

Glinda E. Groves

Delray Beach

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

TrainerLoan CloserLoan ProcessorReal Estate Agent

Work Type

Full TimePart Time

Location Preference

Hybrid
Location: Delray Beach, FLPalm Beach, FLBoca Raton, FLWest Palm Beach, FLBoynton Beach, FL
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Personal development programsCompany CultureWork-life balance4-day work weekFlexible work hoursHealthcare benefitsPaid time offWork from home option

Summary

An experienced professional skilled at assisting employees with learning tasks, improving performance, and maximizing productivity. Committed to continuous learning and staying current with industry trends or updates to ensure successful training outcomes. Hardworking, with a strong work ethic, and the ability to adapt to diverse environments.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Trainer

Digital Risk
08.2016 - 09.2022
  • Trained employees in-person, online, or through blended learning, using engaging methods to enhance learning retention.
  • Collaborated with management and employees to identify performance gaps and training needs, ensuring alignment with organizational objectives.
  • Work with HR and Management to align training with business goals.
  • Assess training success through feedback and performance metrics, making necessary adjustments.
  • Prepare classrooms and keep them properly set up.
  • Maintained accurate attendance records, enabling effective tracking of employee participation and engagement.

Loan Closer

Digital Risk
02.2016 - 08.2016
  • Closed and funded conventional mortgage loans, ensuring timely access to funds for clients.
  • Coordinated loan closing appointments with clients and attorneys to streamline closing process.
  • Audit all closed loans and send them to the auditing attorneys.
  • Assisted in hiring and training new employees to enhance team capability and service quality.

Loan Processor

Cap West Mortgage
09.2014 - 10.2015
  • Processed first and second mortgage loans to ensure timely funding and compliance.
  • Ordered verifications, credit reports, supplements, and 4506s to facilitate accurate loan evaluations.
  • Ordered title reports and appraisals to support loan processing.
  • Run DU or LP reports on all loans.
  • Scheduled loan closings to coordinate with clients and ensure smooth transaction completion.

Real Estate Agent

Weichert Realtors
05.2009 - 10.2015
  • Guided clients in buying or selling residential and commercial real estate properties, ensuring informed decision-making and successful transactions.
  • Negotiated purchase agreements and contracts for residential properties.
  • Advised clients on property values and market conditions.
  • Conducted property showings and open houses for potential buyers.

Escrow Processor

Kansas City Title
06.2013 - 06.2014
  • Process incoming files by obtaining insurance information, home warranty, and lender payoff requests, etc.
  • Communicated with customers, real estate agents, lenders, and third-party title companies regarding file status to maintain transparency.
  • Coordinated scheduling of loan closings with all parties involved.
  • Deposited incoming funds, including earnest money and closing funds, ensuring timely and accurate financial transactions.
  • Entered and set up new file orders in computer system to ensure accurate processing.
  • Ship all closed packages to lenders and 3rd party title companies.
  • Courier all original mortgages, warranty deeds, and miscellaneous documents to be recorded at the county courthouse.

Quality Assurance Manager

Sprint
05.2008 - 08.2009
  • Managed quality assurance department operations to ensure compliance and standards.
  • Trained new and existing employees on QA procedures to enhance team competency.
  • Monitored call center employee performance to maintain service quality.
  • Complete monthly reports.

HUD Closer

GBS, LLC.
06.2005 - 05.2008
  • Processed and closed HUD-owned properties in Kansas and Missouri, ensuring compliance with federal guidelines.
  • Audited and shipped closed HUD files to property management office, maintaining organized and accessible records.
  • Compiled monthly reports on HUD transactions for management review, providing insights for decision-making.

Loan Officer / Processor

Star Equity
12.2002 - 10.2004
  • Processed, closed, and funded conventional mortgage loans, facilitating home ownership for clients.
  • Assisted applicants in completing loan application process to ensure timely approvals.
  • Developed resources within real estate industry to generate referrals for loan applicants.

Customer Service Agent

FARMERS INSURANCE
06.2000 - 12.2002
  • Make initial contact with the insured and claimants to verify claim information and advise them of the insurance claim process.
  • Handled telephoned and written inquiries on insurance claim status, ensuring clear communication with claimants.
  • Authorize rental cars, field and drive in claim appointments for the insurer or claimant.
  • Established new automobile and homeowners' claims to initiate the claims process.

Processing Manager

TRANS AMERICA HOME LOANS
02.1997 - 01.2000
  • Oversaw direct mail loan processing across six states, ensuring compliance and efficiency in operations.
  • Processed, closed, and funded all incoming loans.
  • Compiled and analyzed weekly and monthly status reports to track loan processing metrics and identify trends.
  • Established department responsibilities and procedures to enhance operational clarity and accountability.
  • Developed procedure manuals for the processing department.
  • Hired and trained new employees to enhance team performance.
  • Conduct quarterly training classes for brokers and existing brokers.

Senior Loan Processor

TRANS AMERICA HOME LOANS
02.1997 - 01.2000
  • Processed, closed, and funded conventional and non-conventional mortgage loans to ensure timely delivery for clients.
  • Assisted in hiring and training new employees to enhance team capabilities.
  • Compiled weekly and monthly status reports to monitor project progress and inform stakeholders.

Education

Associate of Arts - Business Administration And Management

Donnelly College
Kansas City, KS
01-1987

High School Diploma -

Bonner Springs HS
Bonner Springs, KS
01-1984

Skills

  • Employee training
  • New hire training
  • Curriculum development
  • Blended learning
  • Employee assessment
  • Training material updates
  • Classroom oversight
  • Compliance knowledge
  • Time management
  • Team collaboration
  • Effective communication
  • Public speaking
  • Materials organization

Certification

Public Notary, State of Florida

Timeline

Trainer

Digital Risk
08.2016 - 09.2022

Loan Closer

Digital Risk
02.2016 - 08.2016

Loan Processor

Cap West Mortgage
09.2014 - 10.2015

Escrow Processor

Kansas City Title
06.2013 - 06.2014

Real Estate Agent

Weichert Realtors
05.2009 - 10.2015

Quality Assurance Manager

Sprint
05.2008 - 08.2009

HUD Closer

GBS, LLC.
06.2005 - 05.2008

Loan Officer / Processor

Star Equity
12.2002 - 10.2004

Customer Service Agent

FARMERS INSURANCE
06.2000 - 12.2002

Processing Manager

TRANS AMERICA HOME LOANS
02.1997 - 01.2000

Senior Loan Processor

TRANS AMERICA HOME LOANS
02.1997 - 01.2000

Associate of Arts - Business Administration And Management

Donnelly College

High School Diploma -

Bonner Springs HS

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Glinda E. Groves