Chelsea Johnson
Little Rock,AR
Summary
Resourceful professional with 5+ years in healthcare support, quality assurance, and data management. Expertise in documentation, inspections, data entry, and compliance within fast-paced environments. Proven ability to enhance operational efficiency and support patient and client needs through clear communication and effective training.
Overview
5
5
years of professional experience
Work History
Trainer
Amazon
01.2023 - 01.2025
- Trained new employees on job responsibilities, procedures, and safety protocols.
- Developed workplace procedures that enhanced compliance and operational efficiency.
- Provided hands-on instruction, answered questions, and reinforced productivity and
- Accuracy expectations.
- Communicated clearly in a high-volume environment while supporting daily
- Operations.
QA Technician
Tyson Foods
01.2020 - 01.2025
- Promoted into quality role based on performance, reliability, and ability to maintain
- Ensured adherence to high quality standards to enhance production.
- Collected, entered, and verified production and quality data; conducted inspections to ensure compliance with standards.
- Support corrective action.
- Maintained accurate records and assisted with audits, compliance activities, and food safety protocols.
- Promoted sanitation practices and maintained workplace safety standards.
- Testing, and floor quality checks.
- Sanitation, and workplace safety.
Receptionist
H&R Block
01.2021 - 01.2023
- Delivered professional front-desk service, greeted clients, assisted with appointments
- Guided visitors to appropriate departments.
- Answered questions and managed client information to support daily administrative operations.
- Directed visitors to appropriate destinations, enhancing overall client experience.
- Administrative operations.
Medical Assistant
Doctor's Office
05.2020 - 06.2022
- Facilitated daily clinical and administrative operations, ensuring professional service delivery
- Patient-focused service.
- Assisted with patient intake, maintained accurate records, and streamlined office workflows and routine clinical tasks
- Assisted in maintaining efficient operations by providing support to team members.
- Communicated effectively with patients and healthcare staff, upholding professionalism and confidentiality
- Maintained professionalism and confidentiality in all patient interactions.
- Follow established clinical, safety, privacy, and office procedures.
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
Education
High School Diploma -
SEARK
Skills
- Training Documentation
- Onboarding Coordination
- Employee Training
- Instructional design
- Quality Assurance & Control
- Quality audits
- Inspections & Testing
- Safety Procedures
- Patient & Client Support
- Teamwork
- Employee Engagement
Timeline
Trainer
Amazon
01.2023 - 01.2025
Receptionist
H&R Block
01.2021 - 01.2023
Medical Assistant
Doctor's Office
05.2020 - 06.2022
QA Technician
Tyson Foods
01.2020 - 01.2025
High School Diploma -
SEARK