Caitlyn Thompson
Lake Saint Louis,MO
Summary
Experienced in overseeing complex warehousing and installation logistics projects, this professional brings a proven track record as both a Project Manager and Director of Special Projects. With 7 years of expertise within the hospitality industry, responsibilities have included coordinating warehouse operations, optimizing inventory management, and ensuring smooth installations of diverse projects. Committed to achieving operational excellence, this individual thrives in dynamic environments where strategic problem-solving and effective leadership are paramount.
Overview
7
7
years of professional experience
Work History
Director of Special Projects
Worldwide Freight Management
09.2023 - 07.2024
- Strong analytical skills to identify challenges and implement effective solutions swiftly, minimizing disruptions in installation and logistics processes.
- Experienced in leading cross-functional teams, fostering collaboration, and motivating team members to achieve project milestones and deliverables.
- Adept at managing relationships with clients and contractors to build and negotiate contracts, ensure quality standards, and maintain project alignment.
- Proactive in driving innovation and implementing best practices to enhance efficiency, reduce costs, and improve overall project outcomes over time.
- Coordinated efforts across multiple departments, eliminating redundancies and streamlining workflows for increased efficiency.
- Directed successful launch of company-wide training programs aimed at enhancing employee skillsets.
Project Manager
Worldwide Freight Management
10.2017 - 09.2023
- Proficient in developing project plans that align with organizational goals and timelines, ensuring projects are completed on schedule and within budget.
- Strong verbal and written communication skills to effectively convey project goals, updates, and expectations to contractors, team members, and clients.
- Skilled in identifying potential risks and developing mitigation strategies to minimize disruptions and ensure project success.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Staff Manager
Friendship Brewing Company
05.2017 - Current
- Continuously evaluates business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Collaborates with brewery management to develop promotional strategies that boost customer engagement and sales.
- Resolves challenging customer complaints to full satisfaction to maximize repeat business.
- Organizes special events like our annual celebration and customer parties.
- Maintains secure cash drawers, promptly resolving discrepancies for accuracy.
- Implements real-time inventory management system ensuring accurate and up-to-date menu offerings.
Beertender
Friendship Brewing Company
09.2019 - Current
- Engages with customers, providing friendly and knowledgeable service about brewery's offerings.
- Efficiently process and fulfill drink orders from both customers and server drink tickets.
- Organizes bar inventory and storage procedures to keep stock within optimal levels to meet customer demands.
- Educated on brewery events, promotions, and special offerings to inform and engage customers effectively.
- Adheres to brewery standards for pouring and serving beers, ensuring quality and consistency in every drink served.
Education
Bachelor of Arts - Liberal Arts And General Studies
Lindenwood University
05.2017
Skills
- Advanced Problem-Solving
- Customer Satisfaction
- Cost Estimation
- Crisis Management
- Contract Negotiations
- Planning & Organization
- Staff Management
- Verbal & Written Communication
Timeline
Director of Special Projects
Worldwide Freight Management
09.2023 - 07.2024
Beertender
Friendship Brewing Company
09.2019 - Current
Project Manager
Worldwide Freight Management
10.2017 - 09.2023
Staff Manager
Friendship Brewing Company
05.2017 - Current
Bachelor of Arts - Liberal Arts And General Studies
Lindenwood University
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