Caitlyn Torres
Rahway,NJ
Summary
Results-oriented eClinicalWorks Training Specialist with over 2 years of experience supporting clinical teams through EHR training, system configuration, and workflow optimization. Known for building strong relationships with all practice personnel to identify needs, resolve issues, and implement practical solutions. Adept at translating clinical operations into effective system use, ensuring smooth adoption, and ongoing efficiency. Seeking to bring a trusted, collaborative approach to a Clinical Systems Analyst role, improving healthcare delivery through smart, user-centered technology.
Overview
11
11
years of professional experience
Work History
Learning and Training Specialist
Axia Women's Health
Voorhees , NJ
11.2022 - Current
- Delivers technical training for eCW modules, including Scheduling, Progress Notes, Orders, Labs, Messaging, Patient Portal and Payments.
- Troubleshoots system errors, login issues, and application bugs, escalating to supporting IT teams.
- Collaborates with IT to test and deploy EHR updates, including new features, and security patches.
- Designs digital training documentation to streamline ongoing learning and tech adoption.
- Manages ServiceNow tickets, skillfully resolving user issues related to eClinicalWorks functionality and workflow configuration.
- Regularly utilizes eClinicalWorks production, training, and staging environments to support end-user training, test configurations, and validate system updates prior to deployment.
- Demonstrates a general understanding of PACS systems and their integration with eClinicalWorks, contributing to the successful coordination of two major clinical projects involving imaging workflows and data accessibility.
- Cultivates reliable working relationships with providers, practice managers, PSRs, clinical staff, and cross-functional teams, fostering collaboration and trust that continue to benefit ongoing projects and workflow improvements.
- Consistently earns outstanding survey results for training sessions, demonstrating high satisfaction rates, and actively refining methods to ensure continuous improvement.
- RCM point person, collaborating closely with the team to drive and support Axia Women's Health's financial goals, ensuring smooth revenue cycle operations, and optimal financial performance.
Lead Medical Assistant
Axia Women's Health
Cranford, NJ
07.2019 - 11.2022
- Daily use of eClinicalWorks, clinical, and clerical.
- Responsible for conducting new hire training, ensuring a smooth onboarding experience, and equipping staff with the necessary skills and knowledge for success.
- Handled all incoming and outgoing medical records, including the use of EPIC.
- Ensured OSHA compliance in all aspects of specimen handling and send-out processes, maintaining strict adherence to safety regulations and best practices.
- Maintained strict HIPAA compliance throughout tenure, ensuring the confidentiality and security of patient information in all aspects of the role.
- Proficient in all clinical day-to-day procedures, including taking vitals, procedure setup and breakdown, phlebotomy, patient intake, and ensuring smooth clinic operations.
Medical Assistant
Rubino OB/GYN Group
West Orange, NJ
01.2014 - 07.2019
Education
Bachelor of Science - Biology
Kean University
Union, NJ12-2021
Skills
- Reliability
- EHR training
- Team collaboration
- Digital documentation
- ServiceNow management
- Workflow analysis and development
- Onboarding and Go-Live Lead
- Problem solving
Community and Volunteer Services
- Oasis Christian Centre Charity and Community events
- Volunteer for Food Bank of Hillside, NJ
- Missionary to India
Timeline
Learning and Training Specialist
Axia Women's Health
11.2022 - Current
Lead Medical Assistant
Axia Women's Health
07.2019 - 11.2022
Medical Assistant
Rubino OB/GYN Group
01.2014 - 07.2019
Bachelor of Science - Biology
Kean University
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