Caitlynn Ball
Mount Pleasant
Summary
Provided customer service in a fast-paced environment by assisting guests, operating the cash register, and preparing ice cream orders. Led tours by guiding visitors, explaining information clearly, and answering questions to ensure an engaging and positive experience. Handled cash and card transactions accurately, maintained a clean and organized workspace, and worked collaboratively with team members to serve customers efficiently during busy periods. Developed strong communication, multitasking, and customer service skills.
Overview
5
5
years of professional experience
Work History
Tour Guide/Cashier/Ice Cream Scooper
Mystery Spot
Mount Pleasant
06.2020 - 10.2025
- Answered questions and provided insights about local history and attractions.
- Collected feedback to improve future tours and visitor satisfaction.
- Monitored inventory levels and reported shortages to management promptly.
Education
Master of Science - Speech-Language Pathology
Central Michigan University
Mount Pleasant, MI05-2027
Bachelor of Science - Communication Sciences And Disorders
Central Michigan University
Mount Pleasant, MI05-2025
Skills
- Time management
- Team collaboration
- Customer service
- Merchandise stocking
- New hire training
- Problem-solving
Timeline
Tour Guide/Cashier/Ice Cream Scooper
Mystery Spot
06.2020 - 10.2025
Master of Science - Speech-Language Pathology
Central Michigan University
Bachelor of Science - Communication Sciences And Disorders
Central Michigan University