Caitlynn Nemitz
Tucson,AZ
Summary
Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Alorica
Tucson, USA
08.2024 - Current
- Investigated and resolved potential fraudulent activities to protect customer accounts and company assets
- Utilized analytical tools to assess risk and detect anomalies in account activity
- Delivered exceptional service while maintaining confidentiality and accuracy in fraud prevention processes
Auto Insurance Agent
Progressive
Vail, USA
04.2023 - 06.2024
- Provided personalized auto insurance solutions tailored to individual needs, enhancing customer satisfaction
- Ensured accurate policy administration, reducing errors in coverage
- Expanded market share through successful client acquisition and retention strategies
Crew Member
Popeyes
Vail, USA
12.2022 - 04.2023
- Provided friendly and efficient service, ensuring customer satisfaction
- Contributed to increased sales by upselling menu items and promoting special offers
Crew Member
Surf Thru Express Car Wash
Tucson, USA
06.2022 - 04.2023
- Delivered efficient service, contributing to positive customer experiences
- Maintained cleanliness and organization to support team productivity
Education
Associate of Applied Science - Applied Science
Pima Community College
Tucson, AZ12.2023
High School Diploma -
Empire High School
Tucson, AZ05.2022
Skills
- CRM Software
- Risk Assessment
- Regulatory Compliance
- Policy Analysis
- Strong Communication
- Analytical Thinking
- Team Collaboration
- Organizational Skills
- Patience
- Customer Service
- Marketing
- Sales
- Negotiation
- Adaptability
- Business Development
- Account information review
- Detection models
- Fraud patterns
- Insurance confirmation
- Financial modeling
- Service delivery support
- Trend analysis
- Verbal and written communication
- Dispute resolution
Certification
Insurance Producer License
Accomplishments
- Spearheaded the implementation of risk detection protocols as a Fraud Analyst, reducing account compromise incidents by 15%.
- Consistently exceeded sales targets by 20% as an Auto Insurance Agent through client-focused solutions.
- Completed over 20 hours of community service, showcasing a commitment to teamwork and giving back to the community.
References
Available upon request.
Hobbies and Interests
- Enthusiastic about fostering collaborative work environments and developing creative solutions to challenges.
- Eager to engage in opportunities requiring adaptability, analytical thinking, and team collaboration.
Volunteer Experience
Community Service (20+ Hours), Supported local initiatives through active volunteering, showcasing a commitment to teamwork and community improvement.
Professionalbrandingstatement
Analytical Thinker | Fraud Prevention Specialist | Customer Experience Advocate
Affiliations
- I like to do art! I do mixed media of watercolor, gelato paint, and more.
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Fraud Analyst
Alorica
08.2024 - Current
Auto Insurance Agent
Progressive
04.2023 - 06.2024
Crew Member
Popeyes
12.2022 - 04.2023
Crew Member
Surf Thru Express Car Wash
06.2022 - 04.2023
Insurance Producer License
Associate of Applied Science - Applied Science
Pima Community College
High School Diploma -
Empire High School
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