Ashala Solomon
Jacksonville,FL
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Fraud Analyst
Genpact
04.2019 - 01.2024
- Strives to resolve fraud cases including identity theft or unauthorized usage of credit or debit cards
- Keep the confidentiality of any collected information, resolving customers problems, and maintaining fraud analysis models to enhance the effectiveness and efficiency of company systems
- Responsible for monitoring bank accounts, financial transactions, accounting paperwork, and other financial documents and analyze the data to identify any potential fraudulent activity
- Provide oversight, monitoring and reporting on financial crime risks and review Customer Accounts for prevention and detection of possible fraud situations
- Apply analytical techniques to break apart complex, evolving fraudulent activities and trends
- Analyzed records of all investigations conducted including case notes and outcome details
- Communicate Fraud Alerts regarding ongoing fraudulent activity for other teams and departments
- Document customer accounts using standard comment / release codes and clear, concise notations
- Embrace new approaches to increase efficiencies, improve fraud detection and reduce risk.
Health Insurance Representative
Capital Staffing Solutions
09.2018 - 11.2019
- Adhere to HIPAA, PCI, and Change Healthcare Policies and Procedures
- Analyze and explain to patients outstanding claims and patient payment responsibility
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics
- Collect patient co-payments, deductible and patient balances
- Input demographic information, billing information and insurance into medical management system
- Build rapport and educate the customer to assist them with their insurance needs
- Contact customers to respond to inquiries or to notify them of claim investigation results
- Defuse customer situations and provide resolution in a timely and effective manner
- Learn new programs and tasks as needed to meet utilization goals set by Supervisor.
Front End Cashier Assistant
Walmart
01.2013 - 01.2018
- Worked closely with shift manager to solve problems and handle customer concerns
- Tallied cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed payments by totaling purchases; processing checks, cash, and store or other credit cards
- Kept cash register area clean and organized by sanitizing belts and emptying trash cans
- Developed strong customer service skills by assisting customers with their purchases
- Entered price changes by referring to price sheets and special sale bulletins
- Demonstrated proficiency in operating cash registers, scanners and credit card machines to process customer purchases.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL06.2012
Skills
- Fraud Investigations
- Data Analysis
- Customer Retention Strategies
- Insurance Information Collection
- Telephone and email etiquette
- Verbal and written communication
- [Software] CRM system proficiency
- Administrative and Office Support
Timeline
Fraud Analyst
Genpact
04.2019 - 01.2024
Health Insurance Representative
Capital Staffing Solutions
09.2018 - 11.2019
Front End Cashier Assistant
Walmart
01.2013 - 01.2018
High School Diploma -
William M. Raines High School