Caitrin Day
Vernal,UT
Summary
I am a hardworking and reliable individual with an adaptable focus in customer service and task management, both independently and as a team player. I am highly skilled in computer programing, organized, a quick-learner, proactive in changing environments, and confident in my abilities. New tasks are never daunting, but an invited challenge.
Overview
12
12
years of professional experience
Work History
Municipal Animal Shelter Supervisor
Uintah Animal Control and Shelter SSD
2020.03 - 2021.05
- Adhered to budget requirements in order to maximize effectiveness of available funds.
- Handled all animal intakes, including conducting basic medical examinations.
- Trained employees in customer relations strategies and animal handling protocols, facilitating optimal public interest and support.
- Created, with the use of Excel, inventory records.
- Prepared work schedules for five employees, performance evaluations, and disciplinary actions.
- Organized adoption programs and events to boost adoptions and animal shelter awareness.
- Created informational flyers for upcoming events and animals shelter offers, with the use of Microsoft Office tools.
- Strategized fundraisers to support the medical needs of injured or ill animals in my care.
- Supervised care of up to, but not limited to, 100 domestic animals at one time, including preparing food, cleaning enclosures and administering important medicine.
- Handled and delegated tasks, including daily and ongoing.
- Worked closely with team members to deliver a cohesive work environment, daily requirements, and develop solutions for problems.
- Achieved cost-savings by developing functional solutions for budget losses.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Supported customer service and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers/owners to track requests, problems and solutions.
- Consulted with customers regarding adoption, claiming, owner releasing needs, by addressing their and my concerns.
- Shared detailed information regarding options to help customers/owners make decisions.
- Educated public on special pricing opportunities and company offerings.
- Informed customers of fee's owed upon adoptions, claims or releases.
- Input owner and adopter's receipt information using the Casselle (Government Accounting Software) program.
- Worked with all staff to develop customer service improvement initiatives.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Trained numerous new employees each in procedures and policies in order to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers/owners.
- Received payments via Credit/Debit Card machine along with cash transactions, collected payments and provided accurate change with out the use of a calculator.
- Resolved issues with cash registers, card scanners and printers.
- Completed end-of-day counts and securing funds to prevent loss or theft.
- Trained new team members in cash register operation.
- Observed company return policy when processing refunds, including re-evaluating re-turned pet.
- Developed strong professional rapport with vendors.
- Compiled financial data on Excel.
- Accurately complete Purchase Order Requisites, using proper coding to ensure funds were accurately used from budgeted line item.
- Have successfully accessed ECOS billing.
- File hard-copies and electronic-copies of any and all documents, by date or alphabetically.
- Continue to do numerous previous positions duties.
Municiple Animal Shelter Sr. Shelter Tech.
Uintah Animal Shelter
2011.11 - 2021.05
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Supervised three employees and their daily duties, if needed reported issues to management.
- Maintained daily care logs for sheltered animals.
- Performed custodial duties, including mopping, sweeping and sterilizing equipment.
- Wiped down counters, windows, doors and floors to remove debris and maintain cleanliness.
- Walked animals in assigned area to complete daily enrichment.
- Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
- Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
- Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
- Euthanized sick, aging, aggressive animals to maintain space or limit liability.
- Maintained clean and orderly play yards, kennels and cages.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Learned roles of other departments to provide coverage and keep shelter operational.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Administer basic grooming needs such as nail clipping, fur blow drying and combing out matted hair.
- Prepared food and formulas to meet individual needs of animals under care.
- Attended to sick or injured animals by securing veterinary care.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Evaluated animals for placement.
- Successfully organized and maintained working relationships with close to 100 501c3 rescue groups.
- Organized and executed an Out Reach program.
- Used PowerPoint and compiled information for many presentations educating children and adults of animals safety, emergency planning, and general animal welfare.
- Successfully completed animal emergency planning training with groups such as CODE 3, CODE RED, CERT (Community Emergency Response Team) along with ICS (Incident Command Systems) 100, 200, 300, 400, 700, 800
Support Service Coordinator /Account TechnicianIII
Division Of Wildlife Resources
2021.05 - Current
- Assist co-workers through day-to-day work and complex problems.
- Enter data through Google Sheets, Excel, Word, Adobe, and FINET systems
- Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
- Gather and organize materials to support operations.
- Track records, file documents and maintain communication between vendors to manage office accounts.
- Use job-related software to draft and finalize written correspondence and documentation.
- Inventory and order office supplies to maintain availability of products.
- Utilize crisis communication abilities to resolve customer disputes.
- Resolve customer issues through active listening and open-ended questioning, while reporting major problems to the appropriate manager.
- High customer satisfaction through the application of regional knowledge, Division of Wildlife policies and guide book updates, determination, conflict resolution and problem-solving skills.
- Implement project management techniques to overcome obstacles.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent, at lunch or overwhelmed.
- Monitor front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Optimize organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Uintah High School
Vernal, UT05.2005
Skills
- Accounts Reconciliation
- Staff Management
- Multitasking and Organization
- Problem Solving
- Inventory Control
- Data Management
- MS Office (Word, Excel, Powerpoint)
- Autonomous and Self-Directed
- Invoice Processing
- Financial Record Keeping
- Financial Management
- Invoice Processing
Additional Information
Municipal
To add to the ever growing lists of computer programs, along with Microsoft Office tools, Excel and Word, Google Sheets, Adobe Acrobat Sign, I have completed training with Quick Books, and FINET. I have enjoyed the many opportunities provided by the division and look towards a knew challenge. Though it has been a few short years, I retain the information I obtained while employed and managing the Uintah Animal Shelter and Special Service District. Most of my daily duties included, scheduling, tracking and submitting employee hours for payroll, vendor information input on manual purchase order requisites. Our budgets are however handled by an outside entity and thus I would keep my own record, via Excel, of most expenditures. The overall operating budget was below a million at the time. I have been privy to the Districts Board meetings, where I could provide statistical charts I had compiled of the previous months impounds and releases of animals at the shelter and voice any concerns of the day-to-day functionality of staff or building operations. I have over fifteen years of experience in customer service, from one on one to large group presentations.
Timeline
Support Service Coordinator /Account TechnicianIII
Division Of Wildlife Resources
2021.05 - Current
Municipal Animal Shelter Supervisor
Uintah Animal Control and Shelter SSD
2020.03 - 2021.05
Municiple Animal Shelter Sr. Shelter Tech.
Uintah Animal Shelter
2011.11 - 2021.05
High School Diploma -
Uintah High School
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