Denise Gilgen
Cedar City,Utah
Summary
Results-oriented professional with 25 years experience serving the State of Utah within the Department of Corrections and six years with the Division of Wildlife Resources. Energetic, innovative and collaborative team member who works to resolve issues, overcome problems and negotiate solutions. Successful in working with a wide variety of community members and treating them with respect and dignity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Technician
State of Utah/Division of Wildlife Resources
Cedar City, UT
01.2018 - Current
- Provide excellent service and attention to customers when face-to-face or through phone conversations related to departmental services.
- Collect, count and disburse money to complete basic bookkeeping and banking transactions.
- Sell hunting and fishing licenses and permits. Assist customers with questions related to hunting and fishing rules and regulations.
- Organize office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Flight Attendant
SkyWest Airlines
Chicago, IL
04.2017 - 09.2017
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Observed passengers for intoxication or possible threat to safety.
Adult Probation and Parole Officer
Utah State Department of Corrections/Field Operations
Cedar City, UT
07.2005 - 03.2017
- Developed and maintained a close working relationship with partnering agencies, including the Utah State Board of Pardons and Parole, district and justice court judges and clerks, attorneys, law enforcement agencies, treatment providers and community members.
- Ensured public safety by effectively managing offenders on probation and parole through supervision, accountability, treatment and education.
- Proficient in communicating in a clear, concise, and effective manner while professionally representing the Department of Corrections.
- Investigated, prepared, and submitted accurate pre and post sentencing reports to the Utah State Board of Pardons and Parole and courts to aid in determining appropriate sentencing and length of stay.
- Worked with victims to obtain impact statements and other sensitive information, while adhering to a strict policy of confidentiality.
Inmate Placement Program Coordinator, Captain
Utah State Department of Corrections/Division of Institutional Operations
08.1998 - 07.2005
- Liaison for the Utah Department of Corrections, Utah County jail commanders, correctional staff and inmates.
- Ensured safety and security of correctional facilities, staff members and inmates through regular review of daily log activities, interviews and housing re-assignment when necessary.
- Regular travel to correctional facilities in a five county area.
- Worked with Utah State inmates, their families, and allied agencies to develop treatment goals and implement release plans to ensure the best possible outcome for success.
Education
Utah Peace Officer Standards and Training
12.1997
Skills
- Problem-Solving Capabilities
- Administrative Assistance
- Data Entry
- Meeting Transcription
- Records Maintenance
- Basic Bookkeeping
- Customer Communication
- Report Preparation
Awards
- Utah Department of Corrections Divisional Award of Excellence
- Five time recipient of the Department of Corrections Challenge Coin, representing Accountability, Honor and Integrity
- 2020 and 2021 Department of Natural Resources Director's Award for DWR Exceptional Team
Accomplishments
- National Institute of Corrections Supervisory Leadership for Women
Certification
- Peace Officer Standards and Training - December 1997
- SkyWest Flight Attendant Training - April 2017
Timeline
Office Technician
State of Utah/Division of Wildlife Resources
01.2018 - Current
Flight Attendant
SkyWest Airlines
04.2017 - 09.2017
Adult Probation and Parole Officer
Utah State Department of Corrections/Field Operations
07.2005 - 03.2017
Inmate Placement Program Coordinator, Captain
Utah State Department of Corrections/Division of Institutional Operations
08.1998 - 07.2005
Utah Peace Officer Standards and Training
- Peace Officer Standards and Training - December 1997
- SkyWest Flight Attendant Training - April 2017
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