Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAIVIONNE COOKS

Thibodaux,LA

Summary

Accomplished Flight Attendant offering over 1 year in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.


Police Officer with over 3 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty.


Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

8
8
years of professional experience

Work History

Flight Attendant

UNITED AIRLINES
10.2022 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Able to lift and push at least 32 pounds. Can reach 68 inches and open and close a door weighing 60 pounds.
  • Able to coordinate and administer in emergency and medical situation, also able to use medical equipment and perform cpr.
  • Able to assist passengers in stowing and lifting luggage.

Communications deputy

Lafourche Parish Sheriff’s office
01.2019 - 09.2022
  • Operating telephone and radio equipment to receive and send requests and reports from police officers, medical dispatch, and firefighting crews
  • Ensuring the safety of first responder personnel by maintaining safe conditions, including educating callers and checking on personnel in emergency situations
  • Guiding, planning, and implementing of security and operation policy/ procedure in a challenging, time sensitive environment
  • Receiving and responding to a variety of emergency and non-emergency calls and assigning appropriate personnel (police, fire, EMS) for response
  • Inputting highly sensitive personal data for callers in highly secure environment
  • Contributing to positive employee relations through effective communication techniques, teamwork, and partnership with employees
  • Demonstrating respect, friendliness, and willingness to go the extra mile and help whenever and wherever it is needed
  • Maintaining knowledge of standard operating procedure as a deputized officer in the state of Louisiana with arresting powers.

Shift Leader/ Wendy

fast food restaurant
10.2015 - 11.2019
  • Recruited, hired, trained, and coached new and experienced staff members on customer service skills, food & beverage knowledge, sales, and safety standards
  • Executed daily operations of opening and closing shifts, gather and implementing all proper tools for running shift (e.g
  • Schedules, cashiers banks, procedure changes, maintaining cleanliness)
  • Resolved inter employee conflict with de- escalation, and involved Human Resources and Senior management when needed
  • Achieved personal sales goals and performance metrics while working as a team leader to contribute to store’s overall revenue goals.

Education

Diploma -

Thibodaux High School
2018

Skills

  • Airline Operations
  • Emergency Situations Management
  • Issue Resolution
  • Brand Promotion
  • Strong interpersonal/ communication skills
  • CPR/AED certified
  • Customer Service
  • Ability to work collaboratively as a team
  • Leadership
  • Experience in emergency procedures and de-escalation tactics
  • Poised under pressure

Timeline

Flight Attendant

UNITED AIRLINES
10.2022 - Current

Communications deputy

Lafourche Parish Sheriff’s office
01.2019 - 09.2022

Shift Leader/ Wendy

fast food restaurant
10.2015 - 11.2019

Diploma -

Thibodaux High School

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