Phebie Locure
Fort Worth
Summary
Aviation professional skilled in ensuring passenger safety and comfort, with a track record of enhancing customer experiences during domestic and international flights. Proven expertise in managing in-flight emergencies, resolving conflicts, and collaborating with teams to optimize operational efficiency while upholding FAA safety standards and delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Spirit Airlines
01.2019 - 05.2026
- Ensured passenger safety and comfort while maintaining compliance with FAA regulations and company policies
- Provided exceptional customer service during domestic and international flights, enhancing passenger experience
- Responded effectively to in-flight emergencies, medical situations, and passenger concerns
- Resolved difficult customer situations effectively, ensuring passenger satisfaction and comfort
- Received positive passenger recognition for professionalism and customer satisfaction
- Demonstrated emergency equipment usage and safety procedures before takeoff
- Conducted pre-flight safety inspections and verified cabin readiness prior to departure
- Monitored cabin conditions to ensure passenger compliance with airline safety standards
- Communicated important flight information regarding delays, turbulence, and safety procedures
- Coordinated with pilots and crew members to ensure safe and efficient flight operations
- Assisted passengers with seating, carry-on luggage, and onboard accommodations
- Facilitated support for passengers with special needs, ensuring access to wheelchair assistance and family accommodations
Guest Service Agent
Spirit Airlines
09.2018 - 01.2019
- Handled high-volume customer interactions, ensuring professionalism and satisfaction during peak periods
- Resolved customer concerns and de-escalated difficult situations, fostering positive passenger experiences
- Assisted passengers with check-in, boarding, ticketing, and departure procedures in a fast-paced airport environment
- Verified passenger identification and travel documentation in compliance with TSA and airline regulations
- Coordinated boarding processes, facilitating on-time departures and enhancing operational flow
- Announced boarding information, gate changes, delays, and flight updates professionally
- Collaborated with ramp agents, flight crews, and airport personnel to maintain smooth operations
- Processed reservation updates and ticketing transactions using airline computer systems
Passenger Service Agent
Delta Air Lines Global Services
08.2014 - 08.2018
- Assisted passengers with check-in, boarding passes, ticket verification, and seating assignments
- Delivered outstanding customer service while maintaining high levels of passenger satisfaction
- Addressed concerns related to delayed and canceled flights, identifying effective travel solutions to minimize passenger disruption
- Promoted flight upgrade opportunities and additional airline services, enhancing customer experience and revenue generation
- Coordinated with ramp agents to ensure proper baggage handling and flight loading accuracy
- Maintained professionalism and empathy, providing support to distressed passengers during challenging travel situations
- Supported daily airport operations while adhering to airline safety and compliance standards
Education
Health Occupation Technology (HOT) Program -
Pratt Community College
Pratt, Kansas08-2013
Bachelor of Science - International Business, Dance & Management
Wichita State University
Wichita, Kansas06-2012
High School Diploma -
Southeast High School
Wichita, Kansas05-2006
Skills
- FAA Safety Compliance
- Aviation Safety Procedures
- Airline Operations
- Boarding & Gate Operations
- Flight Documentation
- Ticketing & Reservations
- Airport Security Procedures
- Customer Experience Management
- Airline Reservation Systems
- Baggage & Passenger Assistance
- Safety demonstrations
- Conflict resolution
- Fast-paced multitasking
- Team Collaboration
- Team Leadership & Mentoring
- Team coaching
- Strategic organization
- Adaptability skills
- Problem solving
- Communication skills
- Strong Interpersonal Skills
- Customer service
- Webvision
- Snap
- Emergency situations management
- Aircraft operations support
- Adaptability and flexibility
Achievements And Awards
- Dean’s List
- Foreign Exchange Student Representative
- Outstanding New Member, African American Student Association (2006–2007)
- Highest GPA Award, African American Student Association (2008)
- Business Consultant, Wichita State University
- Received complimentary letters from passengers recognizing professionalism and customer service excellence
Accomplishments
- Golden Wings
Timeline
Flight Attendant
Spirit Airlines
01.2019 - 05.2026
Guest Service Agent
Spirit Airlines
09.2018 - 01.2019
Passenger Service Agent
Delta Air Lines Global Services
08.2014 - 08.2018
Health Occupation Technology (HOT) Program -
Pratt Community College
Bachelor of Science - International Business, Dance & Management
Wichita State University
High School Diploma -
Southeast High School