Matthew Boger
Altamonte Springs
Summary
Experienced Flight Attendant with over nine years ensuring passenger safety, comfort, and satisfaction on domestic and international flights. Recognized for professionalism, adaptability, and exceptional customer service, with proven success in managing medical emergencies and exceeding guest satisfaction standards. Dedicated to representing Delta Air Lines with integrity, cultural awareness, and a polished, customer-focused presence.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
03.2016 - Current
- Ensured safety through compliance checks, de-escalation techniques, and careful response during turbulence
- Successfully completed annual flight attendant recertification, including emergency procedures and first aid
- Prioritized passenger comfort and addressed concerns while maintaining company standards
- Handled customer concerns with transparency, consistency, and empathy to build trust
- Consistently exceeded expectations in guest satisfaction surveys
- Welcomed interactions with diverse passengers, fostering connection and positive experiences
- Upheld professionalism by adhering to appearance standards and company protocols
- Promoted teamwork and adaptability to enhance both crew cohesion and customer experience
Education
Bachelor of Science - Anthropology
Florida State University
Tallahassee, FL05-2015
Skills
- FAA safety compliance
- Emergency Procedures
- CPR and First Aid
- Conflict de-escalation
- Customer service
- Cultural sensitivity
- Problem solving
- Crew collaboration
- Cabin equipment operation
- Documentation and reporting
Timeline
Flight Attendant
Spirit Airlines Inc.
03.2016 - Current
Bachelor of Science - Anthropology
Florida State University
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