Rose Hilarion

● Ensure passenger safety by conducting pre-flight safety checks, enforcing FAA regulations, and demonstrating emergency procedures.

● Deliver personalized customer service by anticipating passenger needs, resolving concerns with empathy and professionalism, and creating a welcoming onboard experience while maintaining the highest standards of safety.

● Respond effectively to flight delays, schedule changes, and unexpected situations, adapting quickly to ensure a positive passenger experience.

●Work independently while collaborating with flight crews to maintain safe, efficient cabin operations and deliver exceptional customer experiences.

● Consistently recognized for reliability, teamwork, punctuality, and delivering outstanding customer service.

● Coordinated logistics and event planning for EAA AirVenture Oshkosh, ensuring successful execution of large-scale aviation events.

● Represented the company as a brand ambassador and contributed to securing over $47,000 in product sales during AirVenture.

● Managed event merchandise purchasing and vendor relationships, reducing expenses from a $10,000 budget to under $7,000 through effective negotiation.

● Increased Instagram engagement and grew the company’s following by more than 500 users through strategic social media campaigns.

● Collaborated with cross-functional teams to strengthen brand awareness and improve customer engagement.

• Led daily operations while ensuring exceptional customer service and team performances.
• Personally enrolled more than 300 members in the Scan & Go program, improving customer convenience and engagement.
• Earned Employee of the Month recognition for outstanding leadership, customer service, and performance.
• Mentored team members, fostering skill development and improving overall performance.