Cajah Leach
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teachers Aide
Horizon Staffing Solutions
08.2024 - Current
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
QA Specialist
The Midtown Group
12.2023 - 05.2024
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
- Reviewed applications
Call Center Representative
The Midtown Group
09.2021 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
HR Intern
Hempstead EOC
08.2020 - 01.2021
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Assisted HR implement COVID restrictions.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05.2028
Skills
- Effective communication
- Relationship building
- Positive attitude
- Classroom preparation and maintenance
- Collaboration and communication
- Problem-solving skills
- Customer support
- Data entry
- Onboarding experience
- Employee relations
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Teachers Aide
Horizon Staffing Solutions
08.2024 - Current
QA Specialist
The Midtown Group
12.2023 - 05.2024
Call Center Representative
The Midtown Group
09.2021 - 04.2023
HR Intern
Hempstead EOC
08.2020 - 01.2021
Bachelor of Science - Elementary Education
Grand Canyon University
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
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