CAJHMEL GARCIA
Brooklyn,NY
Summary
I am polite and accommodating customer service specialist bringing 4-5 years of experience in the customer service industry. Communicating and helping people is my passion, I love the feeling of truly connecting with people and creating memorable experiences. People go through hardships everyday, and with that understanding, I make it my mission to spread kindness and positivity everywhere i go. Thank you for viewing my resume, I hope to be a great addition to the team.
Overview
9
9
years of professional experience
Work History
Nespresso Sr Specialist
Nestle Nespresso
New York, NY
10.2022 - Current
- Greeted customers, answered general questions and directed to appropriate locations. Maintained positive working relationship with fellow staff and management.
- Processed payments from customers in a timely manner while adhering to cash handling policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Maintained accurate records of sales, inventory levels, and customer feedback.
- Trained staff members in proper beverage preparation techniques and procedures.
- Assessed team performance against established goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Upsold additional items based on customer interests and needs.
- Collected payments and provided accurate change.
- Assisted customers with product selection, sizing and styling.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Security Supervisor
SJ Solutions Security
New York, United States
08.2019 - 02.2021
- Observed and led a team of 8-9 guards in the hopes of running a successful tour
- Dealt with varying personalities, along with protecting and guarding the premises, all while making sure that the clients were satisfied with the work we were doing
- Customer service oriented
- Assessed and evaluated situations effectively
- Operated radio and telephone equipment, and console monitors
- Read, understood, followed, and communicated standard operating procedures and instructions
- Maintained strict time and attendance standards
- Communicated effectively both orally and written
- Maintained company professional standards
- Walked and stood for long periods of time
- Delegated guards to different roles as needed
- Analyzed, understood, and avoided problems
- Supervised property entrances and exits and monitored employee safety
- Recorded required data for incident reports and files
- Led security team and contributed to on-call shifts
- Monitored entire facility using CCTV while simultaneously performing dispatch duties
- Managed security staff schedules for shifts, minimizing overtime costs
- Oversaw highly effective security team and managed scheduling and resource allocation
- Assessed company security risks and developed actionable solutions to be presented to management.
AMC Crew Member
AMC Theatres
New York, United States
11.2018 - 02.2019
- Made sure customers made it into the correct theater and assisted customers when there was a problem that needed to be solved
- Made sure tickets were in order and cleaned the theater for the next customers
- Assisted with assigning breaks and jobs within an assigned area
- Reinforced the Wardrobe 101 Standards with Crew
- Peer coached on a sales pitch for AMC Stubs
- Resolved guest questions, concerns, and issues, including distribution of passes when appropriate
- Assisted with inventory processes and stock room organization
- Assisted with voids, refunds, seat blocking, and line management
- Assisted with maintenance needs, as necessary
- Assisted with marketing change out of posters, standees, handouts, etc
- Assisted in booth operations
- Assisted with Radiant performance scheduling
- Performed actual Crew functions, as business levels require
- Performed other duties as directed by management
- Assisted management with inventory control and stock ordering
- Took orders from patrons and input selections into store computer system
- Restocked supplies, removed trash, and cleaned areas
- Answered customer questions and took orders
- Processed payments and bagged items for customer check out
- Totaled bills, accepted payments, and returned change
- Followed instructions to properly arrange merchandise items.
Customer Service Desk (Summer Intern)
Fresh Air Fund
New York, United States
01.2015 - 01.2018
- Helped with office duties including mailings, stuffing envelopes, sorting parents' paperwork, and readying boxes of outgoing pamphlet materials
- Talked with customers to ensure that everything was running smoothly
- Greeted people as they entered
- Made sure contact information for campers and parents was accurate
- Notified parents of their children's pick-up time and pick-up location
- Handled questions from parents about children's medical history and pick-up arrangements
- Waited with kids to assist busy Fresh Air staff
- Created name tags for Fresh Air campers throughout the summer
- Answered phones and directed calls as needed
- Proficient with Microsoft Word and other computer programs
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access, and telecommunications systems
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
Education
High School Diploma -
Victory Collegiate High School
11.2018
Some College (No Degree) -
Brooklyn College of The City University of New York
Skills
- Customer Service
- Cash Handling
- Inventory Stocking
- Pricing and Markdowns
- Problem Solving
- Product Location
- Payment Processing
- Staff Supervision
- Honest and Ethical
- Detail-Oriented
- Security Monitoring
- Merchandise Restocking
- Policies and Procedures
- Calm and Professional Under Pressure
- Understanding Customer Needs
- De-escalation Techniques
- Responding to Difficult Customers
- Multitasking and Prioritization
- Computer Proficiency
- Customer Relations
- Records Management
- Customer Service Management
Timeline
Nespresso Sr Specialist
Nestle Nespresso
10.2022 - Current
Security Supervisor
SJ Solutions Security
08.2019 - 02.2021
AMC Crew Member
AMC Theatres
11.2018 - 02.2019
Customer Service Desk (Summer Intern)
Fresh Air Fund
01.2015 - 01.2018
High School Diploma -
Victory Collegiate High School
Some College (No Degree) -
Brooklyn College of The City University of New York
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