Cala Wilson
Gadsden,United States
Summary
Passionate and experienced Mental Health Professional with over 15 years of experience in providing needed support to the mental health community. Proven track record of working with students, adults, and families within a variety of settings. Adept in coordinating services tailored to individual's needs to increase quality of life. Experienced in managing assigned caseloads in an efficient and effective manner, while utilizing exceptional time management skills to successfully advocate for clients.
Overview
15
15
years of professional experience
Work History
QDDP
Heritage Homes, LLC
Gadsden, AL
04.2024 - 01.2026
- QDDP planned, implemented, and overseen person-centered support for individuals with developmental disabilities, focusing on developing individual plans, training staff (Direct Support Professionals or DSPs), ensuring compliance, and advocating for clients’ rights to help them achieve independence and a fulfilling life.
- Developed, implemented, and reviewed person centered plans (PCPs), promoting independence, and ensuring comprehensive care.
- Supervised, and trained DSPs on behavior support plans, and ensuring quality care delivery.
- Advocated for clients’ rights and needs to ensure they receive appropriate services.
- Maintained accurate records of services, progress, and compliance.
- Developed and implemented behavior support plans (PBSPs), conducting assessments, and modeling positive interventions.
FAMILY DEVELOPMENT SPECIALIST
Health Connect America
Fort Payne, AL
01.2025 - 07.2025
- FDS assisted families build stability by providing support, resources, and goal-oriented guidance, often through home visits, linking them to community services (like housing, health, or job assistance), and offering counseling or case management for issues like poverty, substance abuse, or domestic violence, aiming to empower families toward self-sufficiency.
- Conducted home visits, built relationships, and provided direct assistance.
- Assisted families with creating personal goals and plans for stability.
- Connected families to essential community services and benefits.
- Assessed needs, managed cases, and provided therapeutic interventions.
- Advocated for families’ rights and needs within various systems.
- Supported families facing crises like domestic abuse or child protection issues.
- Monitored daily operations, program implementation, serious incident reporting, and compliance with regulations.
- Collaborated with families, physicians, therapists, and other professionals for integrated care.
SUPPORT COORDINATOR
Northeast Alabama MRDD Authority
Gadsden, AL
09.2013 - 09.2023
- SC Position ensured the quality of care and needs were met for clients served under the state of Alabama Medicaid Intellectual disabilities program.
- Managed high-volume caseload, ensuring timely completion of tasks and effective communication with clients.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Conducted regular evaluations of service effectiveness, identifying areas for improvement and implementing targeted interventions to address identified gaps.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
QUALITY MONITOR
The Learning Tree, Inc.
Jacksonville, AL
06.2011 - 09.2013
- QM Position ensured the overall quality in the home and school was according to Alabama Department of Mental Health standards.
- Liaised between internal and external agencies involved with level of care needs.
- Enhanced team performance through regular feedback and coaching on quality assurance best practices.
- Trained new staff members on company-specific quality requirements, ensuring a unified understanding of expectations across the team.
- Maintained detailed records of all quality checks, facilitating easy identification of trends or recurring issues for further investigation.
- Assisted in preparing for audits by gathering necessary documentation and coordinating internal reviews, ensuring successful outcomes from regulatory inspections.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Defined and implemented quality initiatives to reduce risk.
- Participated in departmental meetings to establish short- and long-term strategy.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Edited, proofed and critiqued internal documents to improve clarity.
- Updated quality control records and reports.
- Participated in cross-functional process improvement initiatives, contributing valuable insights on quality considerations to drive overall organizational excellence.
- Investigated feedback and developed appropriate action plans to address any concerns related to product performance or quality.
- Conducted root cause analyses to pinpoint issues and drive continuous improvement efforts within the organization.
Education
M.S. - Psychology
University of Phoenix
Tempe, AZ05-2016
B.A. - History, English
Jacksonville State University
Jacksonville, AL12-2007
Skills
- Excels in time sensitive situations
- Behavior Management Skills
- CPR Certified
- Time management skills
- Problem-solving abilities
- Attention to detail
- Team collaboration
- Interpersonal communication
- Friendly, positive attitude
Timeline
FAMILY DEVELOPMENT SPECIALIST
Health Connect America
01.2025 - 07.2025
QDDP
Heritage Homes, LLC
04.2024 - 01.2026
SUPPORT COORDINATOR
Northeast Alabama MRDD Authority
09.2013 - 09.2023
QUALITY MONITOR
The Learning Tree, Inc.
06.2011 - 09.2013
B.A. - History, English
Jacksonville State University
M.S. - Psychology
University of Phoenix