Calci Tree
Dubuque,IA
Summary
Experienced team leader with background in staff training and cash handling at Iron Arch McDonald’s, managing high-volume operations. Improved customer satisfaction while maintaining safety standards through consistent compliance and coaching. Skilled in multitasking, workload prioritization, and operational execution under pressure.
Overview
7
7
years of professional experience
Work History
Warehouse Laborer
Nordstrom
10.2024 - Current
- Promoted a safe work environment through strict adherence to safety protocols and regulations, reducing risk of workplace incidents.
- Maintained warehouse stations and equipment to ensure compliance with OSHA requirements, contributing to a safe working environment.
- Reduced product damage rates by following proper material handling techniques when transporting goods within the warehouse.
- Documented daily shift activities and incidents to support operational transparency and accountability.
Bartender
Q Casino and Resort
06.2024 - 10.2024
- Served large volumes of customers during special events, nights, and weekends, enhancing guest experience.
- Managed cash handling duties, ensuring accurate accounting and accountability at shift end.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Opened and closed bar according to established procedures, maintaining operational standards.
Manager
Iron Arch Mcdonalds
Monroe, Wisconsin
09.2022 - 05.2024
- Improved employee productivity and engagement through active guidance and support.
- Delivered multiple tasks within established timeframes.
- Created organized, safe, and professional environment for employees and patrons.
- Improved customer satisfaction by resolving disputes quickly and maintaining clear communication.
- Strengthened team performance by monitoring daily activity and mentoring staff.
- Achieved accurate cash drawer and safe count reconciliation with exact change at end of each shift.
Crew Trainer
Iron Arch Mcdonalds
08.2020 - 08.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew
Subway
06.2020 - 08.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Iron Arch McDonalds
08.2019 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Black Hawk High School
South Wayne, WI06-2023
Skills
- Team leadership
- Communication skills
- Training development
- Staff management
- Physical stamina
- Safety compliance
- Adaptability
- Multitasking
Timeline
Warehouse Laborer
Nordstrom
10.2024 - Current
Bartender
Q Casino and Resort
06.2024 - 10.2024
Manager
Iron Arch Mcdonalds
09.2022 - 05.2024
Crew Trainer
Iron Arch Mcdonalds
08.2020 - 08.2022
Crew
Subway
06.2020 - 08.2020
Crew Member
Iron Arch McDonalds
08.2019 - 06.2020
High School Diploma -
Black Hawk High School