Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cale Dudley

Tulsa,OK

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Functional Specialist / Business Analyst

Sidetrade
07.2023 - Current
  • Functional Lead for new clients and led workshops to gather client requirements.
  • Managed complex projects from inception to successful completion, consistently meeting deadlines and budgetary constraints.
  • Drove product evolution for enhancements and new feature requests from clients
  • Developed comprehensive training materials and documentation for client software onboarding.
  • Improved customer satisfaction with diligent attention to detail and prompt resolution of issues during implementation
  • Coordinated efforts across departments ensuring seamless collaboration towards shared objectives.
  • Reduced project completion time by effectively managing resources and prioritizing tasks.
  • Established priorities and drove accountability for assigned initiatives, providing leadership.
  • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.

Software Support Specialist

Credit Point Software
02.2023 - 07.2023
  • Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
  • Reduced response times by effectively prioritizing incoming support tickets based on urgency and complexity of the issue at hand.
  • Played an essential role in maintaining high levels of customer satisfaction during periods of high call volume or challenging situations.
  • Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
  • Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.

Product Manager

GIGLinks
09.2022 - 03.2023
  • Lead Product Manager/Owner for bringing a startup concept to life for the GIG workplace
  • Functional and Product Design Lead based on CEO wishes
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
  • Directed planning and budgeting efforts.

Associate Product Owner

PDC Services
01.2022 - 03.2023
  • Streamlined project workflows for increased efficiency in product development and timely delivery.
  • Championed user-centric design principles within the organization, emphasizing the importance of understanding customer needs in order to deliver a successful product.
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Worked with customers, support, sales, marketing and management team to define product roadmap.

Project Coordinator (Contract)

B+T Group
03.2022 - 07.2022
  • Enhanced team productivity by coordinating tasks, delegating responsibilities, and monitoring progress.
  • Evaluated final deliverables against initial requirements, ensuring adherence to client specifications while maintaining exceptional quality standards.
  • Streamlined workflow processes to increase team efficiency and improve overall project outcomes.

Education

Bachelor of Science - Finance

Oklahoma State University
Tulsa, OK

Associate of Science - Business Administration And Management

Tulsa Community College
Tulsa, OK
05-2017

Skills

  • Team communication
  • Client interaction
  • Business process analysis
  • Project scope analysis
  • Client training
  • Solution implementation
  • User training
  • Requirements gathering
  • Client engagement and support
  • Problem-solving abilities
  • Reliability

Certification

Certified Scrum Product Owner (CSPO)

Timeline

Functional Specialist / Business Analyst

Sidetrade
07.2023 - Current

Software Support Specialist

Credit Point Software
02.2023 - 07.2023

Product Manager

GIGLinks
09.2022 - 03.2023

Project Coordinator (Contract)

B+T Group
03.2022 - 07.2022

Associate Product Owner

PDC Services
01.2022 - 03.2023

Bachelor of Science - Finance

Oklahoma State University

Associate of Science - Business Administration And Management

Tulsa Community College

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Cale Dudley