Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Calea Walton

Dayton,OH

Summary

Dedicated and ambitious worker who is passionate with assisting ones in need, of all ages. Most recently, in the world of fraud, that is beyond prevalent, having 4+ years of preventing fraudulent behavior via credit cards, computer software and other forms of technology. Determined to continue bringing detail-oriented and decisive nature with sound judgement, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

11
11
years of professional experience

Work History

Fraud/Disputes Senior Specialist

Synchrony Financial
03.2021 - Current
  • Processed lost/stolen reports for customers, accurately to ensure mitigation of fraud loss
  • Handled calls from retail partners/customers concerning referred credit applications
  • Provided exceptional level of customer interaction
  • Met call quality metrics while also balancing average handle time/productivity metrics
  • Made outbound calls/verified transactions on accounts which were identified as suspicious
  • Participated on various teams as necessary.

Customer Experience Specialist (CES)

SentriLock
01.2020 - 03.2021
  • Security call center for lockboxes, offering superior technology and services to real estate professionals nationwide
  • Also involving answering incoming call
  • Responded to inquiries, managed complaints, troubleshot and provided general information
  • A member of the primary contact team for consumers
  • Informing customers of the product terms and all features and project a professional company image through voice interactions.

DSP/Home Healthcare Aide

CinciCares
12.2018 - 01.2019
  • Helped seniors with end-of-life care
  • Accomplished the task of making sure clients were able to maintain their dignity and independence
  • Kept track of task and work through phone application The virtues of patience and compassion were vital to the process.

Daycare Teacher/2nd shift Manager

Youthland Academy
09.2016 - 12.2018
  • Aided children with early development/disabled development, and social skills
  • Processed new clients in our efficient computer system
  • Convinced potential clients on the benefits of our services
  • Advanced communication skills were needed to develop customer relationships and aid in sustaining satisfaction.

Operator/Floor Coordinator

All Service Plastic Molding
04.2015 - 01.2017
  • Operated data processing and packaging machines
  • Coordinated with other floor team members to ensure account order accuracy
  • Developed strong skills in data entry, teamwork and processing.

3rd Shift Supervisor

Speedway LLC
07.2013 - 02.2015
  • In charge of the supervision of employees and providing excellent customer service to incoming customers
  • Handled cash and credit transactions
  • Learned to develop relationships with recurring customers and handle high pressure situation.

Education

Skills

  • Fraud Detection software profiency
  • Fraud Data entry
  • Analytical thinking
  • Collaboration
  • Attention to detail
  • Self sufficient
  • Advanced Excel and Microsoft database skills
  • Knowledge of financial regulations and compliance
  • Customer Service
  • Fraud losses and preventions

References

References available upon Request

Timeline

Fraud/Disputes Senior Specialist

Synchrony Financial
03.2021 - Current

Customer Experience Specialist (CES)

SentriLock
01.2020 - 03.2021

DSP/Home Healthcare Aide

CinciCares
12.2018 - 01.2019

Daycare Teacher/2nd shift Manager

Youthland Academy
09.2016 - 12.2018

Operator/Floor Coordinator

All Service Plastic Molding
04.2015 - 01.2017

3rd Shift Supervisor

Speedway LLC
07.2013 - 02.2015

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Calea Walton