Autism
Years of exceptional customer service
Jamey Buckley
Woonsocket,RI
Summary
5 years in customer service. Dedicated and adaptable professional with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. People are my passion, and that means giving it my all!
Overview
5
5
3
3
Years of call center experience
Work History
Fraud Specialist, Cross-trained in Disputes
Santander Bank
East Providence, RI
11.2021 - 04.2024
- Training new team members
- Middle management position
- Handling/resolving customer escalations from entry level agents
- Proficient in banking systems: Vcass and Experian
Retail
Santander Bank
East Providence, RI
07.2021 - 11.2021
- Handling a wide variety of calls in a timely manner
- Reaching out to other departments
- Quickly improving the quality of my work
Cashier
CVS Pharmacy
Providence, RI
10.2020 - 06.2021
- Ring customers out
- Complete nightly duties
- Help customers find what they need
- Greet customers
- Excellent surveys
Culinary
Scandinavian Communities
Cranston, RI
06.2020 - 09.2020
- Serve meals/interact with residents
- Cater to resident meal requests
- Tend to kitchen duties (cleaning)
Crew Member
McDonald's
Warwick, RI
06.2017 - 08.2017
- Take orders
- Tend to customer requests
- Clean dining surfaces
Education
Highschool Diploma -
Pilgrim High School
Warwick, RI06.2020
School One
Providence, RI06.2019
East providence high school
East Providence, RI06.2016
Skills
- Effective Communication
- Verbal and written communication
- Adaptive team player
- Escalation management
- Follow-up skills
- Account information review
- Telephone and email etiquette
- Call Center Operations
- Banking operations
- Risk level determination
- Fraud Detection
References
- Michael Mejia, 401-523-3012
- Vernathelia Jack, 401-857-308-1206
- Rae-Ann Salisbury, 774-226-5086
Timeline
Fraud Specialist, Cross-trained in Disputes
Santander Bank
11.2021 - 04.2024
Retail
Santander Bank
07.2021 - 11.2021
Cashier
CVS Pharmacy
10.2020 - 06.2021
Culinary
Scandinavian Communities
06.2020 - 09.2020
Crew Member
McDonald's
06.2017 - 08.2017
Highschool Diploma -
Pilgrim High School
School One
East providence high school
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancement401k matchPaid time offHealthcare benefitsPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsWork from home optionCompany CultureTeam Building / Company RetreatsFlexible work hoursAccomplishments
- Ranked highest on excellent surveys for 2 months.
- Achieved fastest improvement on customer service in one month.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Trained and mentored 10 employees.
Interests
Abstract art
Jewelry making with beads
Cooking
Psychology
Pantheism
Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Languages
English
Native language